Patient Journey Solution Specialist

The Patient Journey Solution Specialist will be a critical enabler for ensuring a seamless experience for patients living with multiple myeloma on our medicine. This individual will have a passion for exploring new frontiers, working alongside both external and internal stakeholders to implement bold and inventive solutions for patients within the dynamic field of hematology (focusing on multiple myeloma – MM).

Key Responsibilities

This role will provide YOU the opportunity to lead key activities to progress YOUR career.

Discover & Partner

• Engage and partner to deliver patient-focused solutions to optimize the patient journey within hospital and/or patient support program (PSP).
• Serve as the primary field-based point of contact for PSP and eye care professional services for a portfolio of cancer care sites, facilitating successful GSK product integration and utilization, within your region.
• Investigate, uncover and map current patient models of care for assigned institutions: site-specific and/or provincial treatment pathway processes, policies, protocols and workflows for hematology medicines, institutional key influencers/decision makers, systems/software integration and considerations for optimal PSP implementation.
• Identify clinical, economic and operational gaps and barriers and lead the development and implementation of innovative solutions to optimize patient access and outcomes.

Implement

• Ensure launch success by optimizing the patient journey and building solutions that are at the intersection of patient journey pain points, brand priorities and health systems barriers.
• Demonstrate leadership in gathering and sharing timely insights from external healthcare community that inform and shape cross-functional activities.
• Support decision making within institutions that drive operational integration of new treatments and optimal care pathway placement aligned to approved label.
• Implement strong processes and ways of working for PSP program integration at the accounts
• Build up robust network of eye care professional and conduct required training and education
• Connect eye care professionals with key accounts
• Implement peer to peer speaker programs for eye care professionals and MDT teams
• During the operation of the external team of educators, the person employed in this position will be responsible for coordinating the activities of educators in the assigned area and checking KPIs.
• Partner closely with Key Account Managers, Medical Affairs and the crossfunctional team

Optimize

• Evaluate PSP customer experience for each assigned institution and communicates performance on both quarterly and on an “as needed” basis. Identify regional trends and contribute insights to full commercial team.
• Conduct an in-depth analysis to uncover care gaps, local barriers and key customer needs to drive strategic objectives for the institutions.
• Enhance operational excellence and innovation to optimize care path for patients receiving treatment, identifying process optimizations and insights as PSP evolves.

Location Warsaw/North, Poland. This is a field role reporting to the Patient Journey Manager Oncology and requires ~ 75% travel.

Minimum Qualifications

We are looking for professionals with these required skills to achieve our goals:

• 3-5+ years of experience in hematology/oncology and strategic account management working with high influence key stakeholders in hospital/institutional setting.
• Strong background in pharmaceutical industry, life sciences or medical/nursing.
• Project management experience, including superior organization and planning skills.
• Proven ability to build external relationships quickly and credibly and influence key decision makers.
• Strong business acumen and sense of urgency.
• Collaborative mindset.
• Strength in navigating the unknown – confidence to seek, uncover and understand current state within assigned institutions; creativity and drive to forge an optimal path to desired state.
• Self-motivated, accountable, passionate, committed, invested in the business. Strength in challenging both self and the status quo.
• Excellent communication, customer engagement skills and presentation skills.
• Solutions-oriented, with the ability to offer creative options for problem solving.
• Demonstrate the highest levels of governance and comply with GSK policies and procedures, applicable healthcare laws and regulations.
• Ability to travel within Poland ~75%, including overnight travel.
• A valid driver’s license and safe driving record.
• University degree, health sciences or business administration preferable.

Preferred Qualifications

The following characteristics would be an asset:

• Advanced degree.
• Thorough understanding of hematology markets (MM knowledge would be a big asset) and disease landscapes.
• Established business relationships with HCPs and other stakeholders within hematology/oncology

What we offer:

At GSK, we offer a wide range of additional benefits:

• A career in one of the world's leading medical companies.
• Employment contract.
• Company car.
• Attractive reward package (annual bonus and awards for outstanding performance, recognition awards for additional achievements and commitment, holiday allowance).
• Life insurance and pension plan.
• Private medical package with additional preventive healthcare benefits for employees and eligible persons.
• Sports card (Multisport).
• Development opportunities within the role and company structure.
• Personalized learning approach (internal training, mentoring, access to online training platforms:
• Supportive community and integration events.

#LI-GSK

#LI-REMOTE

The annual base salary in Poland for new hires in this position ranges from PLN 163,350 to PLN 272,250 gross, taking into account a number of factors including the candidate’s skills, experience, education level and the market rate for the role. Depending on the role and internal policies, the position may also be eligible for a bonus (if applicable and based on defined, non-discretionary criteria) and/or awards for exceptional performance (granted at the employer’s discretion). All statutory benefits will be maintained in accordance with Polish law. Other benefits may also be offered, which may include private healthcare, additional paid days off, life insurance, private pension plan and fully paid parental leave & care of family member leave. More detailed information on the total reward package applicable to your role will be supplied during the recruitment process. Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process. Please note salaries vary by country based on the market rate for the role.

As an Inclusive employer, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at pl.recruitment-adjustments@gsk.com to discuss your needs.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

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