Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As a Patient Guest Services Assistant, you will serve as a highly visible brand ambassador and resource to patients, family members and visitors by facilitating a warm, caring, comfortable and informed experience. In this role, you will interact with a diverse population, offering the opportunity to positively improve your community every day. You may also explore educational resources and potential future roles, such as Unit Coordinator.
A PRN caregiver in this position works 2 5-hour shifts per week between 6:00AM – 9:30PM, including weekends and holidays.
A caregiver who excels in this role will:
Ensure that patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care.
Greet, welcome and assist patients, guests and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport.
Access patient information to confirm appointment times, appointment locations and room numbers.
Provide service recovery as needed and assist with resolving patient and family concerns using the Respond with H.E.A.R.T. model at the point of service.
Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community.
Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.
Correct and/or report safety, maintenance and cleaning needs.
Respond to Code Blue and Code Red emergencies with appropriate equipment.
Coordinate patient needs with other departments.
Minimum qualifications for the ideal future caregiver include:
High School Diploma/GED
Two years of experience in a customer service role with at least one year providing face-to-face customer service
Basic understanding of Epic, Outlook and other internal systems
Excellent verbal communication skills and an ability to function with empathy, friendliness and professionalism when interacting with patients and guests
Preferred qualifications for the ideal future caregiver include:
Associate’s Degree
Physical Requirements:
Normal or corrected vision, hearing and speech.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.