Patient Experience & Workforce Program Coordinator - Center for clinical excellence -- Mandatory Onsite Presence - Must Live Local to Manchester, NH

Come work at the best place to give and receive care!

​Job Description: 

Who We Are:

Our team supports Elliot Health System by focusing on long-term change in the organization's culture and leadership philosophy. The team partners with colleagues to systematically manage and improve our business and operational processes to meet patient expectations by focusing on becoming a learning organization and developing our people. The analysts that work within our team provide consulting, coaching, research, analysis, and reporting support for Quality, Utilization, Regulatory, Operations and Performance Improvement initiatives.

About the Job:

The Patient and Workforce Experience Program Coordinator will support the Elliot’s mission to be your first choice to give and receive care by assisting and collaborating with subject matter experts (SMEs)/program owners in their efforts to provide an aligned and integrated approach to enhancing both patient and workforce experiences. By leveraging human-centered design principles, data insights, promoting health equity, and best practices, the Coordinator will collaborate with local leaders and business units to drive impactful improvements. This role serves as a key liaison between SMEs/program owners, providing coordination, and support to align operational plans with the organization's culture of excellence, continuous improvement, and respect for people.

What You’ll Do:

• Coordinate and support patient and workforce experience programs across the health system, ensuring alignment with organizational goals and values.
• Manage vendor relationships, patient and workforce experience surveys, regulatory reporting requirements, and analytics to provide actionable insights and identify improvement opportunities.
• Collaborate and work with leaders and departments to integrate patient and workforce experience initiatives into local strategies.
• Lead or participate in various committees across the organization.
• Support the inclusion of patient and employee voices in improvement efforts, maintain documentation for accreditation and regulatory compliance, and stay updated on evolving standards

Who You Are:

• Bachelor’s degree in healthcare administration, organizational development, or a related field, Required.
• 5 years experience in a healthcare, operational excellence, or patient/workforce experience-focused role, Required
• Knowledge of best practices in patient and workforce experience, health equity, and service excellence, Required
• Exceptional collaboration and communication skills, with the ability to build relationships across all levels of the organization, Required

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees 
• Short term, long term disability, Accident insurance, & life insurance
• Tuition Reimbursement
• Referral bonuses
• Accrued earned time for full-time & part-time employees
• 403b Retirement plans, with generous employer contributions
• And more!

Work Shift: 

M-F, Hybrid

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.