Patient Experience Specialist

Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Serves as a strategic consultant and liaison between our affiliates, external vendors, and the broader health system. This role is central to advancing The Meaning of Care by ensuring that patient and family voices are integrated into operational decisions and experience improvement efforts. The Specialist collaborates with affiliate leaders to identify priorities, supports the implementation of experience strategies, and facilitates communication with vendors to optimize survey tools and data insights. As a trusted resource, the Specialist promotes alignment, accountability, and innovation—helping Methodist fulfill its vision to be the preferred integrated health system in the region while upholding our commitment to patient-centered care, respect, and excellence.

Responsibilities:

Essential Functions

Strategic Guidance

• Partner with leaders to interpret patient experience data and identify improvement opportunities.

• Guide departments in developing evidence-based experience strategies aligned with system goals.

• Collaborate on cross-functional initiatives to enhance service delivery and patient satisfaction.

Data Management

• Serve as subject matter expert in survey tools; including setup, administration, and reporting.

• Analyze trends, synthesize insights, and communicate findings through presentations and dashboards.

• Promote data transparency and integrate experience metrics into organizational tools and workflows.

Training & Professional Development

• Share best practices and innovations across departments and affiliates.

• Stay current on industry trends and contribute to publications, awards, and presentations.

Program & Committee Support

• Provide logistical and administrative support for the Patient Experience Collaborative.

• Present data and updates to leadership and stakeholders as needed.

Schedule:

M- F 7:00-3:30

Job Description:

Job Requirements

Education

• Bachelor’s degree in healthcare/business administration, communications, or related field required.

• Master’s Degree Preferred

Experience

• Minimum 3 years of healthcare experience required, with preference for patient experience roles.

• Minimum 1 year of experience leading people or projects.

• Prior experience with survey tools and data analysis preferred.

License/Certifications

• N/A

Skills/Knowledge/Abilities

• Strong analytical skills and proficiency in Microsoft Office and data visualization tools.

• Excellent written and verbal communication skills.

• Ability to work independently and collaboratively across departments.

• Strong organizational and project management capabilities.

Physical Requirements

Weight Demands

• Light Work - Exerting up to 20 pounds of force.

Physical Activity

• Not necessary for the position (0%):

  • Climbing

  • Crawling

  • Kneeling

• Occasionally Performed (1%-33%):

  • Balancing

  • Carrying

  • Crouching

  • Distinguish colors

  • Lifting

  • Pulling/Pushing

  • Standing

  • Stooping/bending

  • Twisting

  • Walking

• Frequently Performed (34%-66%):

  • Grasping

  • Keyboarding/typing

  • Reaching

  • Repetitive Motions

  • Sitting

  • Speaking/talking

• Constantly Performed (67%-100%):

  • Hearing

  • Seeing/Visual

Job Hazards

• Not Related:

  • Chemical agents (Toxic, Corrosive, Flammable, Latex)

  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)

  • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)

  • Equipment/Machinery/Tools

  • Explosives (pressurized gas)

  • Electrical Shock/Static

  • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc.)

  • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)

  • Mechanical moving parts/vibrations

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.