Patient Experience Coordinator

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

The primary focus of this position will be to make a positive impression by greeting and welcoming patients, families, visitors, and vendors, assessing, and facilitating their needs.

ESSENTIAL FUNCTIONS:

• Exercises diplomacy and tact in lobby setting to provide excellent patient experience.
• Practices confidentiality and privacy protocols in accordance with policies and HIPAA requirements. Protects   patients' rights by maintaining confidentiality of patient accounts.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort with all building entities to ensure an excellent patient experience by accomplishing assigned tasks and responsibilities.
• Provides support to assist in executing patient programs or other necessary functions to support the patient experience by managing assigned areas.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Proactively keeps the patient areas tidy and welcoming to patients and visitors.
• Accesses Tennessee Oncology systems to review patient information to help direct them to the correct areas.
• Provides information regarding parking and local resources to support patients.
• Responds quickly and appropriately to emergency situations such as fire alarms or visitor health issues.

QUALIFICATIONS AND REQUIREMENTS

• High School Diploma or GED required; College degree preferred

• 1-2 years of customer service experience

• Current TO approved BLS provider card required within 3 months of hire.

PREFERRED EXPERIENCE:

• Excellent written and verbal communication skills

• Ability to problem solve and facilitate needs

• Excellent organizational skills and attention to detail

• Conflict resolution skills

• Ability to multi-task

PHYSICIAL REQUIREMENTS:

• Occasional flex shift schedule based on operational needs

o Multiple shifts cover operational hours from 6:30am-5:00pm

• Physical activity including walking, standing, sitting, and lifting.

• Must have the ability to work at fast-paced office with multiple things happening at the same time