Patient Escort Team Lead - Escort - Hopewell - Full Time - Evening Shift

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

Scheduled Weekly Hours:

Position Overview

SUMMARY (Basic Purpose of the Job)

MINIMUM REQUIREMENTS

Education: High School Diploma or GED.

Experience: One year experience in Escort preferred.

Other Credentials: AHA Heartsaver AED

Knowledge and Skills: Ability to speak, read, and write English. Excellent service skills and customer-focused. Basic patient care skills.

Special Training: Basic knowledge of hazardous chemicals. Aware of safety data sheet and reporting.

Mental, Behavioral and Emotional Abilities: Possesses critical thinking skills, decisive judgment and ability to work with minimal supervision. Ability to work in a stressful environment and take appropriate action and to interact positively with patients and hospital staff.

Usual Work Day:8 Hours  

Reporting Relationships

Does this position formally supervise employees? No

If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

ESSENTIAL FUNCTIONS

• Handles chemicals and solutions to clean Escort stretchers and wheelchairs per departmental and material safety data sheet standards error free and efficiently. Insures chemicals are properly labeled at all times and utilized properly.
• Directs daily work of other patient transporters and follows up on complaints and reports inadequate performance to Supervisor. Trains new and existing employees; updates personnel files.
• Identifies and resolves interpersonal conflicts constructively when dealing with members of the organization. Displays patience and tact when dealing with other hospital staff. Utilizes appropriate department chain of command in resolving complaints, grievances, or problems accurately.
• Presents department in a positive manner to visitors, patients, and other hospital personnel. Communicates effectively with nursing personnel, clinicians, technicians, or reception and dispatch.
• Assists with evaluating work requirements and assignments; ensures efficient use of employees and distribution of work load.
• Utilizes departmental scripting when identifying self upon entry of patient room and asks if there is any additional customer service needing to be performed before leaving area.
• Assures safe function of all equipment and adheres to safety regulations as outlined in departmental policies, facility, and DNV guidelines. Cleans and returns Escort equipment to proper location in a timely manner. Immediately reports equipment needing repairs. Maintains equipment and supplies needed to perform duties.
• Reviews Teletracking system and helps coordinate Escort flow to safely move patients in a timeframe that meets organization and department standards. Changes priorities of Teletracking moves as needed for smooth patient flow.
• Ensures safe, timely and accurate transport of patients to destination; brings proper requested equipment. Ensures patient comfort by being attentive; offers blankets, checks modesty and only engages in appropriate conversation involving patients.
• Performs other duties as assigned.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequent physical demands include: Carry objects , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion

Occasional physical demands include: Sitting , Climbing (e.g., stairs or ladders) , Taste or Smell , Talk or Hear

Continuous physical demands include: Standing , Walking , Push/Pull , Twisting

Lifting Floor to Waist 35 lbs. Lifting Waist Level and Above 25 lbs.

Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Minimal Color Discrimination, Minimal Depth Perception, Accurate Hearing

Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Chemical , Airborne Communicable Disease , Extreme Temperatures , Radiation , Uneven Surfaces or Elevations , Extreme Noise Levels , Dust/Particulate Matter , Other (List)
 

This position is eligible for the following benefits:

• Medical Plan

• Prescription drug coverage & In-House Employee Pharmacy

• Dental Plan

• Vision Plan

• Flexible Spending Account (FSA)

- Healthcare FSA

- Dependent Care FSA

• Retirement Savings and Investment Plan

• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance

• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance

• Disability Benefits – Long Term Disability (LTD)

• Disability Benefits – Short Term Disability (STD)

• Employee Assistance Program

• Commuter Transit

• Commuter Parking

• Supplemental Life Insurance

- Voluntary Life Spouse

- Voluntary Life Employee

- Voluntary Life Child

• Voluntary Legal Services

• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance

• Voluntary Identity Theft Insurance

• Voluntary Pet Insurance

• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. 

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.