Job Description Summary
The Patient Engagement Therapeutic Area Expert contributes to the implementation of Patient Engagement plans to facilitate Novartis business and provides advice on impact and opportunities and ensures quality deliverables.
Job Description
Key responsibilities but not limited to:
Contribute to the creation, revision and publishing of Patient Engagement documents / policies / governance, engagement toolkits, training materials.
Provide functional quality support to internal projects / programs (e. g at country and / or regional level)
Report technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
Distribution of marketing samples (where applicable)
Key performance indicators:
Quality of documents prepared (presentations etc.)
Seamless functioning of key processes
High-quality delivery of individual contribution within projects
Timeliness, reliability and quality of managed tasks
Essential criteria:
Project management expertise
Operations management and execution
Languages:
English (written and oral)
Skills Desired
Accountability, Customer Experience, Customer Service, Personal Development, Pharmaceutics, Product Placement, Regulatory Compliance, Sales, Software Release