Position Purpose
Orthopedic Patient Coordinator (OPC) is responsible for planning a safe patient discharge plan by calling all arthroplasty / spine patients before day of surgery to review patient specific post-discharge plan and arrange for appropriate in-home or outpatient service/therapies. Partners with physicians and office staff to meet length of stay targets (O:E ratios) as well as assures early preoperative involvement with those patients that have medically or socially complex situations to assure a dual plan in place before surgery day. Partners with community providers to ensure services are being provided in a timely manner. Identifies and mitigates issues that may occur between the provider and the patient.
What you will do
Partner with Surgeon, Patient and Family to have a post-hospital therapy plan for in-home or outpatient services well before the day of surgery
Notify outpatient vendor before day of surgery to assure sufficient community resources
Visit all patients during hospital stay to verify discharge plan and notify outpatient vendor if changes occur
Initiate placement for skilled nursing facility (SNF) or rehab needs and make referrals for complex needs post-hospitalization (inc. IV therapy or wound vac therapy)
Obtain insurance authorization and necessary paperwork when applicable, e.g. Medicare Observation Form, Important Message from Medicare
Facilitate completion of discharge paperwork including sending documentation via Allscripts to agencies
Provide patient experience feedback about the outpatient agency’s care to that agency and/or the surgeon
Minimum Qualifications
Associates degree in related field preferred
Three (3) years of healthcare experience
Knowledge of Allscripts/EPIC
Knowledge of medical terminology
Position Highlights and Benefits
Excellent benefits - starting day 1!
Ministry/Facility Information
The Connecticut Joint Replacement Institute (CJRI) is part of Saint Francis Hospital, a member of Trinity Health Of New England is committed and recognized for restoring motion and renewing vitality. Over 12 years and over 34,000 joint replacement surgeries performed. ISO (International Standards Organization) Certified since 2014.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.