Patient Dining Associate - Full-time - Day Shift

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

Responsible for ensuring patient satisfaction; delivery and collection of trays, menus and Patient Satisfaction Surveys. Assures each patient receives the correct diet as prescribed by the physician and obtains food selections to enhance patient meal satisfaction. Provides "in-between" nourishments and floor stock items for patients. Acts as the liaison between the patient, Food and Nutrition Services and Nursing Services, to communicate all patient food needs. To tabulate calorie counts.

Responsibilities And Duties:

35%
Responsible for patient satisfaction to include completing patient meal orders, assembling, distributing and retrieval of meal trays in a timely manner. Maintains clear and accurate communications at all times with dietitians, nursing and all OhioHealth associates.
30%
Professionally interacts with patients, visitors and associates to meet or exceed preset service standards.
15%
Cleaning and stocking work stations, pods, kitchen areas as assigned.
10%
Using the computer software systems in department/hospital, enter preferences, print reports, labels for nourishments, and diet order change sheets.
10%
Prepares and delivers nourishments, floor stocks, late trays and records temperatures of unit refrigerators. May be assigned to assist in other areas of the department as needed.

Minimum Qualifications:

No Degree or Diploma

Additional Job Description:

Field of Study: High School
Years of experience: 6 months

SPECIALIZED KNOWLEDGE
Years of Experience: 6 months

DESIRED ATTRIBUTES


INFORMATION SECURITY
Maintains confidentiality of log-on password(s) and security of other authentication devices (e.g., key fobs, proximity devices, etc.).
Ensures privacy and security of information entrusted to their care.
Uses company business assets and information resources for management-approved purposes only.
Adheres to all information privacy and security policies, procedures, standards, and guidelines.
Promptly reports information security incidents to the OhioHealth Information Security Officer.

RESPONSIBILITIES AND DUTIES

35%
Responsible for patient satisfaction to include; menu passing and retrieval, assists patients in completing menus accurately and in a timely manner, delivering nourishments and floor stocks, and diet change processing for assigned units. Maintains clear and accurate communications at all times with Dietitians, nursing staff and all patient services staff.
30%
Professionally interact with the customers to meet or exceed preset customer service standards. Definition of customer is any persons you would come in contact with, to include patients, visitors and staff.
15%
Records selections and calculates intake for patients on calorie counts. Communicates all pertinent information to Dietitian. Maintains a record of personal preferences for each patient.
10%
Using the computer software systems in department/hospital, enter preferences, print reports, labels for nourishments, and diet order change sheets.
10%
Prepares and delivers nourishments, floor stocks, late trays and records temperatures of unit refrigerators. May be assigned to assist in other areas of the department as needed.

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

Nutrition Services

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment