Why Orthofix?
Guided by our organizational values – Take Ownership | Innovate Boldly | Win Together – we collaborate closely with world-class surgeons and other partners to improve people’s quality of life. At Orthofix, we want team members who build relationships and share knowledge, challenge the status quo, and deliver results every day to help us achieve our vision to be the unrivaled partner in Med Tech.
Our global team of over 1,600 employees brings to market highly innovative, cost-effective, and user-friendly medical technologies that heal musculoskeletal pathologies for patients and the healthcare professionals who treat them. Looking to change people’s lives? Look no further.
POSITION SUMMARY:
The position requires a complete understanding of the Patient Care position. Must have an understanding of supporting departments to ensure timely reimbursements and to achieve department goals and corporate objectives, while meeting all established requirements for Medicare, FDA, and other government regulations.
DUTIES AND RESPONSIBILITIES (essential functions of position):
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Timely completion of all corporate-wide and departmental training.
Understand and promote Compliance adherence.
Demonstrate effective interactions with peers and management; maintain effective communication lines/methods; engage management to help in solving problems as needed.
Coordinate and implement the procedures necessary to process orders, provide technical expertise to all internal and external customers and serve as the primary liaison with doctors, hospitals, patients, and Orthofix management.
Perform a wide variety of complex duties, requiring initiative and a significant amount of judgment in solving problems and decision making which affects departmental metrics.
Responsible for resolving escalated phone calls.
Able to assist patients with all financial assistance while in accordance with all financial policies and procedures.
Speak with patients, answer technical questions, and troubleshoot product issues according to established procedures with high accuracy.
Provide a wide review of quality and provide results to management. This may include call, account, and process reviews.
Determine manpower needs to operate the department efficiently and cost-effectively.
Create and continually update job aids/work instructions.
Develop and train on all departmental policies and procedures, work instructions, and job aids.
Provide leadership direction to direct reports by offering constructive feedback to help develop staff into a high-performing, goal-achieving team, and individuals.
Support and develop employee growth.
Prepares and submits periodic operating reports to immediate supervisor on the status of key metrics and quality.
Reinforce department standards through positive and solution-oriented communication.
Promote and exude a positive work environment.
Regular attendance is required.
ESSENTIAL SKILLS, EXPERIENCE, AND QUALIFICATIONS:
Must be able to work in a team environment and abide by all Orthofix policies and procedures.
Excellent knowledge of the third-party payer process.
Exceptional analytical skills and decision-making abilities.
Exceptional communication skills are required with an emphasis on difficult telephone communications and non-routine questions.
Excellent organizational skills.
Detail oriented with an emphasis on quality.
Excellent time management and task management skills are essential.
Exceptional product knowledge required.
Excellent written and verbal communication.
Leadership and interpersonal skills.
Knowledge of anatomy and medical terminology.
Must project a professional image.
Able to balance multiple tasks.
Good utilization of computer skills; Microsoft Office. Able to run various programs with ease.
NONESSENTIAL SKILLS, EXPERIENCE, AND QUALIFICATIONS:
3-5 years minimum medical device experience.
Previous lead or supervisor experience.
Bilingual is a plus.
SUPERVIOSORY RESPONSIBILITIES:
10-15 non-exempt employees report to this position.
No budget responsibilities.
PHYSICAL DEMANDS AND WORK CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to sit for extended periods of time; frequently required to stand, walk, and use business equipment daily such as P.C., copier, fax, telephone, etc.; occasionally required to reach overhead, bend, and lift objects of up to 20 lbs.
Eyesight and hearing must be correctable to standard level.
Able to deal effectively with specific elements of the position, such as: frequently changing deadlines, periodic heavy workloads, and dynamic business growth.
DISCLAIMER
The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status.
We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, religious creed (including religious dress and grooming practices), color, caste, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical), reproductive health decision-making, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws.
This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.