Patient Ambassador - St. Elizabeth Youngstown Hospital

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

16

Work Shift:

Days/Evenings (United States of America)

THIS IS A COLLECTIVE BARGAINING UNIT POSITION.

Mercy Health

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Patient Ambassador - St. Elizabeth Youngstown Hospital

Primary Function/General Purpose of Position

The Patient Ambassador caters to the culinary needs of patients and acts as the representative of the Food and Nutrition Services Department.

Essential Job Functions​

Mealtime Preparation

• Maintains tray line area ensuring Patient Services refrigerators, freezers, and condiment stations are stocked, clean, and free of expired items.
• Ensures HACCP logs are complete in tray line areas.
• Stocks smallware’s and ensures readiness for service. (Domes, Bases, Plates, Bowls, Tumblers, trays and Silverware)
• Prepares Patient/Resident trays for assigned floors; assembles all cold and hot items based on tray diagram standards, the diet order, and meal selections ensuring a timely tray delivery.

Patient/Resident Menu Selection

• Ensures meal accuracy and diet appropriateness while taking patient/resident meal selections.
• Ensures meal accuracy while delivering trays, following infection control standards, PPE guidelines, and national patient safety goals.
• Ensures patient/resident culinary needs are catered to during the shift for assigned floors and patients
• Actively participates in department patient satisfaction initiatives, PIs, and Shadow Rounds.
• Ensures satisfaction with culinary services during the shift for assigned floors and patients following AIDET standards of service.

Cleanliness and Sanitation

• Ensures the cleanliness of the tray line area, following daily, weekly, and monthly cleaning assignments.
• Follows departmental opening and closing procedures.
• Maintains organization throughout the shift in the work area.
• Stores all items in their designated labeled areas and eliminate clutter.

Communication

• Effectively communicates issues to management promptly.
• Knows the schedule and check out with management before clocking out.
• Effectively communicates with the care team throughout the shift for assigned floors and patients; checks in at nursing units before each meal period for changes to diet orders or NPO status.

Teamwork

• Actively participates in daily huddles.
• Actively participates in department QAPI(s): IDDSI logs and Allergy logs; ensuring meal accuracy and diet appropriateness of high-risk trays for assigned floors and patients.
• Assists other team members when necessary. Asks for help when necessary.
• Assists management in any way conducive to the efficient operation of the facility.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• None

Education

• High School Diplomas or GED (preferred)

Work Experience

• No experience required; On-the-job training will be provided
• Previous Food Industry or Customer Service experience (preferred)

Training

• None

Language

• None

Patient Population

• Not applicable to this position

Working Conditions

• Periods of high stress and fluctuating workloads may occur.
• May be exposed to high noise levels and bright lights.
• May be exposed to physical altercations and verbal abuse.
• May be exposed to limited hazardous substances or body fluids.*
• May be exposed to human blood and other potentially infectious materials.* 
• May have periods of constant interruptions.
• Prolonged periods of working alone.

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

Physical Demands

Frequency                                              0%                  1-33%                 34-66%                 67-100%

Lifting/ Carrying (0-50 lbs.)                                                                           X                                        

Lifting/ Carrying (50-100 lbs.)         X                                                                                                     

Push/ Pull (0-50 lbs.)                                                                                      X                                        

Push/ Pull (50-100 lbs.)                                                  X                                                                        

Stoop, Kneel                                                                      X                                                                      

Crawling                                             X                                                                                                      

Climbing                                              X                                                                                                     

Balance                                                                                                               X                                      

Bending                                                                               X                                                                     

                                                                                                                                        

Work Position

Frequency                                               0%                  1-33%                 34-66%                 67-100%

Sitting                                                                                X                                                                        

Walking                                                                                                                 X                                    

Standing                                                                                                              X                                      

                                                                                                                                     

Additional Physical Requirements/Hazards

Physical Requirements

• Manual dexterity (eye/hand coordination)
• Perform shift work
• Hear alarms/telephone/audio recordings
• Reach above shoulder
• Repetitive arm/hand movements
• Finger Dexterity

Hazards

• Depth perception
• Use of Latex products
• Exposure to toxic/caustic/chemicals/detergents
• Exposure to moving mechanical parts
• Exposure to dust/fumes
• Exposure to potential electrical shock
• Exposure to high pitched noises
• Gaseous risk exposure

Skills

• Basic Math skills
• Ability to write and understand written and oral communications
• Attention to detail
• Acceptance of authority
• Communication with family members
• Teamwork
• Conflict resolution
• Active listening
• Relationship building

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. 

What we offer
•    Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
•    Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
•    Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
•    Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.
 

Department:

Food and Nutrition - St. Elizabeth

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.