Patient Access Team Lead

Job Description Summary

The Patient Access Team Lead is a hands-on leader who keeps patient access operations moving efficiently. By supporting staff, assisting patients, and stepping into supervisory duties when needed, this role ensures every patient interaction is seamless and professional.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000124 CHE - Communications (CMC)

Pay Rate Type

Hourly

Pay Grade

Health-22

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Description

The Patient Access Team Lead is a key administrative professional responsible for overseeing front-end patient access operations while actively supporting daily registration functions. This role ensures patients are efficiently checked in for procedures, surgeries, and emergency room visits, while maintaining accuracy in patient information, insurance validation, and billing processes.

The Team Lead serves as a resource for Patient Access staff, assists Care Team Members and the Patient Access Supervisor, and provides leadership coverage as assigned. Although not a clinical role, the Patient Access Team Lead plays a vital part in ensuring smooth hospital operations and a positive patient experience.

Key Responsibilities

• Lead and support patient access staff during registration for outpatient procedures, inpatient admissions, surgeries, and emergency room visits

• Check patients in and out accurately while maintaining compliance with hospital policies and regulatory requirements

• Manage and review patient paperwork, ensuring completeness and accuracy

• Validate insurance coverage, obtain authorizations, and explain insurance benefits and financial responsibility to patients

• Provide exceptional customer service by answering patient questions and addressing concerns professionally and empathetically

• Assist Care Team Members and collaborate with clinical and non-clinical departments as needed

• Support the Patient Access Supervisor with daily operations, staff guidance, and workflow coordination

• Cover call rotation and supervisor duties as assigned

• Identify workflow issues and contribute to process improvement initiatives

• Ensure compliance with HIPAA and patient privacy standards

Additional Job Description

Education: High School Diploma or GED is required.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees