Patient Access Supervisor - Contact Center - Full-Time - Days - 7th Avenue

Location

New York, New York

Shift:

Day (United States of America)

Description:

Define the Patient Care Experience at NewYork-Presbyterian Hospital

Make a meaningful impact on every patient interaction as a Patient Financial Access Supervisor at NewYork-Presbyterian. Join a collaborative team dedicated to delivering exceptional customer service to our diverse community. In our Contact Center, you’ll experience what sets us apart—our unwavering passion for the individuals and families we serve.

Patient Access Supervisor- Contact Center - Full-Time - Days - 7th Avenue
 

As a Patient Access Supervisor, you’ll lead a team of Patient Access Specialists and oversee daily contact center operations. Reporting to the Patient Access Manager, you’ll provide real-time guidance, coaching, and support to ensure seamless patient experiences. Your role is critical in resolving complex cases and partnering with Specialists to guarantee patients receive the right care at the right time. You’ll also manage training, performance, and reporting to drive operational excellence.

Preferred Criteria

• 2+ years of experience in a leadership or supervisory role

Required Criteria

• Bachelor’s Degree
• 3–4 years of customer service experience
• Ability to build credibility and collaborate across teams
• Strong organizational and analytical skills

Ready to define the patient care experience? Explore this opportunity and join a team that values compassion, innovation, and excellence.

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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• 2024 “Great Place To Work Certified”
• 2024 “America’s Best Large Employers” – Forbes
• 2024 “Best Places to Work in IT” – Computerworld
• 2023 “Best Employers for Women” – Forbes
• 2023 “Workplace Well-being Platinum Winner” – Aetna
• 2023 “America’s Best-In-State Employers” – Forbes
• “Silver HCM Excellence Award for Learning & Development” – Brandon Hall Group

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

$67,000-$79,000/Annual

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.