This position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations with minimal support from a supervisor. Completes payment transactions by using proper negotiating techniques to professionally collect money owed by our patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast paced work environment are required.
Able to answer basic registration questions with minimal support.
Demonstrates quality customer service.
Participates in timely efficient workflow.
In Ambulatory Clinics:
The Patient Access Representative serves as the first point of contact for patients upon entry into the ambulatory clinic and accurately completes the patient registration/check-in process. The responsibilities of this position include providing the highest standard of customer service, maintaining a friendly and professional demeanor, completing patient registration and insurance verification, and managing clinic documentation (e.g., medical records and referrals). The Patient Access Representative consistently interacts with patients and routinely collaborates with clinic staff, leadership, and providers.
In Centralized Patient Access:
Achieves quality score for career ladder level I as determined by Patient Access Leadership.
Ability to perform Registration in at least one location.
Consistently scores a minimum of 92% on a customer service review.
Productivity goals met where applicable.
Applicable Experience:
Less than 1 yearThe best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.
Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.