Patient Access Representative | Mandan North Clinic | 40hrs/week

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. 

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Starting Rate: $16.25 - $23.00

Union Position:

No

Department Details

Join our moderate‑paced Mandan North Clinic and work alongside a supportive team of three Patient Access Representatives. In this full‑time, 40‑hour‑per‑week role, you’ll handle phone coverage, check in patients, assist with rescheduling appointments, and perform additional office duties as assigned. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with no weekends or holidays.

Summary

Two major functions of the Patient Access Representative (PAR) are patient registration and scheduling. Depending on setting, the PAR may only perform registration or scheduling duties, while in other settings, the PAR may perform both registration and scheduling duties. In all settings, the PAR performs additional duties, as assigned. Duties vary by location/setting.

Job Description

REGISTRATION

- Greet patients & verifies demographics

- Creating, scanning & routing documents or electronic forms

- Inform patients what the document is & capture signatures on necessary paperwork

- Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures

- Collects co-payments, pre-payments, and payments on account balances

- May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

- Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule

- Obtain and coordinate referrals & conduct pre-authorization

- Arrange interpreter services

- Check patients in/out

- Operate multi-line phone

- May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

- Preparation & coordination of charts

- Organize supporting provider documents

- Initiation & collaboration of patient financial assistance

- Track patient visits & health information management on patient accounts

- Compile, distribute, administer, and score assessments

- Coordination of Telemed appointments

- Reminder calls for appointments

- Hospital admission

- Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.