Patient Access Cashier — Allen Hospital

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

THIS IS A COLLECTIVE BARGAINING UNIT POSITION

The Patient Access Cashier performs the task of collecting inpatient, observation, and outpatient in a bed liability throughout Mercy Allen Hospital. This position is responsible for the accurate calculation of patient liabilities including previous balances, and the collection of patient payments, and may require nights, weekends, and holidays as necessary.  This position also performs cashier duties for all cash management, cash collections, and patient financial services functions at Mercy Allen Hospital.  This position is responsible for the daily balancing of cash drawers and safes.  This position is responsible for the timely posting of payments to patient accounts and preparing deposits.

As a member of the Patient Access department, the Patient Access Cashier is responsible for various patient registration tasks and the collection of patient liabilities including payment plan options.  This position may have the individuals serve as the SMART for the department. The Patient Access Cashier will work within the policies and processes as they are being performed across the entire organization. They are responsible for performing these functions while meeting the mission and goals of Mercy Health ministry and all regulatory compliance requirements.

Essential Job Functions

• ​Responsible for the assessment and collection of patient liabilities. These collections include copays, deductibles, co-insurance, and balances after financial assistance. This individual is tasked with assessing patient insurance and financial information to determine liability. The Cashier will utilize face to face communication with patients during their stay to collect the estimated patient liability.

• Responsible for the daily balancing and maintenance of cash drawers, safes, general ledgers, and deposits in Mercy Allen Hospital.  This includes daily audits of cash and continuous monitoring for balance discrepancies.  The Cashier will have a full understanding of the Patient Access process including registration, insurance verification, financial clearance, etc.

• Responsible for the timely depositing of patient payments in appropriate health information systems.  Deposit should be made the same date of service if possible.  The Cashier will ensure that deposited amounts match payments by utilizing audit process, which may be conducted with a member of department leadership team.

• Monitors missed collection opportunities for potential process improvements and follow-up. The Cashier must make at least 3 attempts each day to visit a patient's room if the patient is otherwise preoccupied in previous attempts.

• Makes follow-up phone calls to patients that are unable to make payment while in-house. The Cashier must attempt to contact the patient within 24 hours post-discharge and continue these attempts each 15 days until a collection has been made, or 2 months has elapsed.

• Sends letters to patients' addresses post-discharge detailing an estimated liability as well as options to pay. A note must be made on the patient's account when letter is sent.

• Assists Patient Access Specialists in the verification of insurance information, Medicaid and charity processing, and other tasks as needed.

• Runs a daily census to determine patients with potential eligibility. After accounts are determined, the Cashier will determine benefits and liabilities for each patient.

• Performs patient access registration responsibilities including the registration of patients.  These processes will include the collection of demographics, insurance, collection on financial liability and other patient information.  Patient registrations may be face-to-face or over the telephone.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• Certified Healthcare Access Associate – National Association of Healthcare Access Management required
• Certified Revenue Cycle Representative – American Association of Healthcare Administration preferred

Education

• High School Diploma or GED required
• 2 years / associate degree – Business or Relevant discipline preferred

Work Experience

1-2 years previous patient access experience.

Language

Spanish (preferred)

Working Conditions

• Periods of high stress and fluctuating workloads may occur.
• General office environment.
• May be exposed to high noise levels and bright lights.
• May be exposed to physical altercations and verbal abuse.
• May be exposed to limited hazardous substances or body fluids.*
• May be exposed to human blood and other potentially infectious materials.* 
• May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
• May have periods of constant interruptions.
• Prolonged periods of working alone.

Skills

• Understanding of Revenue Cycle including admission, billing, payments, and denials.
• Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification.
• Knowledge of Health Insurance requirements.
• Knowledge of medical terminology or CPT or procedure codes.
• Record basic patient information, including health insurance.
• Evaluate patient liability for care.
• Analyzing data or information.
• Attention to detail.
• Acceptance of authority.
• Critical thinking.
• Communication with family members.
• Teamwork
• Conflict resolution.
• Active listening.
• Relationship building.

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. 

What we offer
•    Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
•    Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
•    Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
•    Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.
 

Department:

SS Revenue Cycle - Legacy MH Acute

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.