Manager - Partnership, CommBank Yello
Sydney based | Permanent | Full-time | 50% office attendance
Job description
You’re driven to deliver exceptional customer and partner outcomes.
Day to day you’ll primarily work with the CommBank Yello team, a super exciting and innovative team.
You’ll work closely with the Partner Management team at CommBank Yello program partner MasterCard.
The CommBank Yello Team
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our personal banking customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.
Reporting into the Centre of Excellence Lead, Partnership and Loyalty Experience.
You will be primarily responsible for driving partner revenue growth and partner success in Yello Offers performance marketing channel, whilst supporting the Group’s Partner Value Proposition in Yello for large and ASX listed national Retailers. You will drive and support creation of new Shopping value propositions for SME size businesses.
Partner Offer Sourcing, Set up and Campaign Support
End-to-end pipeline management of partner partners with program partner MasterCard
Ensure relevance of offers in line with CommBank Yello Growth plan and approved partner and offers guidelines.
Work Closely with partners to offer a 360 approach to Commbank yello- Cashback offers and Discounted Partner offers.
Ensure offers support Yello and broader bank goals, that includes support for the everyday banking team
Be the voice of the partners during partner & offers governance forums.
Enable coordination between relevant teams within CBA, MasterCard, Marketing and Digital and partner required to plan and execute Hero campaigns.
Partner Partnership Account Management
Support day-to-day management of partner onboarding, offer development, offer reporting for CommBank Yello owned partner retail partners.
Ability to manage and maintain operational cadence across multiple internal and external stakeholders, ensuring alignment, clear communication, and timely delivery
Create partner and campaign pitch proposals and offer reporting to support acquisition and retention of new partners.
Provide continuous feedback with MasterCard and partners on how to make CommBank Yello offers his program better
Consistently manage partnership success and develop and execute growth strategies to adequately scale partnerships.
Partner Sourcing and Partner success tracking
Reporting of key metrics to track Partner success through CommBank Yello
Collaborate with Senior Manager on Monthly Partner Performance updates.
Deliver against CommBank Yello Partnership Strategy to:
Support Yello growth targets and bring to life the strategic business benefits
help source robust partner discounted or cashback investments in identified priority industries.
create differentiation for Yello over other Loyalty/Cashback platforms.
deliver revenue benefits through partner commissions.
Identify Partner Gaps within your categories and define opportunities to engage the Key brands
Design and own the monthly marketing Calander for hero partners
Liaise regularly with the BB and IBM teams to co-architect Strategic Partnerships that leverage the combined power of the CBA portfolio.
CBA Partner Team Engagement
Contribute to the Partner value proposition for CommBank Yello
Create Partner education content, pitch packs and ongoing engagement documentation for partners and internal Business Banking teams.
Support day-to-day engagement with the Business Banking team, including product and relationship management
Identify Partner gaps within your categories and define opportunities to engage the key brands
Design and own the monthly marketing Calander for hero partners.
Liaise regularly with the BB and IBM teams to co-architect Strategic Partnerships that leverage the combined power of the CBA portfolio.
We Want to Hear from You If You Have
Risk Mindset –All CommBank employees are expected to proactively identify and understand, openly discuss, and act on current and future risks.
Business development and relationship management experience in financial services, retail or loyalty industry
Strong operational skill set, including planning, prioritisation, process management, and attention to detail to support efficient and consistent execution
Minimum 5 years’ experience in sourcing and managing client relationships with large Institutional customers.
Strategy implementation experience demonstrated commercial acumen.
Track record of delivering complex, transformational customer-facing initiatives
Excellent communication and presentation skills
Strong negotiation skills
Exposure to Payments products
Excellent stakeholder management across diverse teams
Bachelor’s degree desired
(Highly regarded) Understanding of the retail and/or loyalty industry and partner needs.
(Highly regarded) Experience in technology delivery and Digital experience.
(Highly regarded) Experience in Payments
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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