Our Purpose
At Xero, we’re here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
As a Partner Success Manager (PSM) for Xero, you are responsible to deliver a best in class customer experience to established Xero partners. In this dynamic role you will focus on partners who are currently on a business plan and will support them in implementing Xero, fulfilling their contract for the remaining duration of the term and setting them up for a successful renewal. You will also engage partners who are not on a business plan but have the majority of their clients on Xero, to grow their organic run rate and identify growth opportunities. As a PSM you will continue to drive the partner’s success through partner education of product offerings, the partner program, utilization/initiations and upgrades. You will uncover and introduce opportunities for upsell and cross-sell, while also playing a pivotal role in preventing churn.