Partner Delivery Support

Partner Delivery Support

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

Responsible for different operational activities and projects covering the End-To-End Partner Support Domain, as well as Deployment of HPE branded services via partners. To ensure and support partners to always deliver “best in class” service to HPE’s customers, as per the Ops Guide(s) definitions and the HPE defined criteria and quality standards. Executing various tasks related to HPE partners. S/he is also responsible for performing general operation support tasks required in the organization.

How you will make your mark:

• Fully understanding the strategic business aspect of the Partner Delivery Support (PDS)

• Being the main contact for task and project related matters for HPE partners

• Performing various administrative and operational tasks as per requirements

• Respond to Partner queries in a timely and accurate way, via email or chat

• Works with Partner to identify the problem statement

• Prioritization of the workload to ensure the most critical issues are resolved first

• Follow up with Partners within appropriate service level agreement (SLA)

• Handles on time complex situations 

• Manages multiple tasks or cases simultaneously with minimal supervision 

• Escalating topics/issues to respective teams

• Communicate effectively with team members

• Achieves personal goals assigned by the direct manager

• Works together with other team members and meeting required team KPI’s

• Meets the deadlines

• All other legally permissible tasks requested by the line manager

• Participates in projects for process or quality improvements

• Be compliant with all internal policies, rules and procedures and ensures performance as per all work instructions and/or orders (written and oral), legally assigned to him/her by his/her direct manager, by officials acting for the direct manager or by any manager of a hierarchical level higher than the direct manager 

• Encourages outstanding team morale and maintains highest ethical standards

• Strictly follows the procedures, the policies, and Standards of Business Conduct of the company 

About you:

• Bachelor’s Degree in business or equivalent experience

• 1-2 years of experience or a similar position

• Previous experience with partners is an advantage

• Fluent in written and verbal English

• Additional language is an advantage (German, French, Turkish)

• Analytical skills and a consultative approach to operational and change management

• Commercial awareness and general business acumen

• Strong planning and organizing skills

• Proactive team player with ability to work to deadlines and under pressure when needed

• Ability to operate effectively within a virtual (cross-cultural) team

• Basic project management skills

• MS Office

• HPE specific tools

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative {+ 7 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#bulgaria

Job:

Services

Job Level:

Intermediate

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.