External Applicants:
Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.
Cover Letter and Supporting Documents:
Navigate to the "My Experience" application page.
Locate the "Resume/CV" document upload section at the bottom of the page.
Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.
Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.
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A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.
Job Description Summary
The Campus Recreation Welcome Desk Assistant is the first point of contact for Campus Recreation and Wellbeing Center patrons. These individuals oversee the daily operations and supervision of the Welcome Desk in the Wake Forest Wellbeing Center. In addition, the Welcome Desk Assistant is responsible for membership functions and services provided to the users of the Wellbeing Center.Job Description
This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.
Essential Functions:
Foster an inclusive and welcoming environment in the Wellbeing Center, including serving as the first point of contact for facility questions and membership needs.
Oversee operations of the Welcome Desk to ensure that Access Staff are completing their essential functions and duties, complete staff audits as needed.
Perform transactions and membership functions including membership sales, program registrations, informal recreation equipment checkout, locker rentals, facility access verification and retail sales; maintains confidentiality of member records and University financial information.
Operate Point-of-Sale system, cash register and credit card equipment. Total all sales and reconcile the cash drawer by reporting all receipts each shift.
Responsible for tracking and reporting the retail inventory to ensure a sufficient supply of items are at the Welcome Desk.
Track and log Lost & Found Inventory of the Wellbeing Center.
Understand your role within the Facility and Emergency Action Procedures and be able to effectively complete any items related to them.
Effectively report issues, questions, comments, and concerns of the Wellbeing Center that arise by completing a shift log every shift, as well as reporting all staffing issues that arise (i.e. No Shows, Tardiness, Out of Uniforms, etc.).
Enforce the policies and procedures of the Wellbeing Center.
Assist with completion of clerical items as assigned as they relate to Facility Operations.
Other duties as assigned.
Required Education, Knowledge, Skills, Abilities:
Must maintain a First Aid/CPR/AED Certification or be able to obtain it within a designated time.
Work a minimum of 10 hours per week.
Effectively communicate issues with shifts in a timely manner.
Ability to work a flexible schedule as demanded by the nature of the business, as shifts and schedules may vary throughout the year (i.e. summer and academic year breaks – spring, fall, winter, etc.).
Accountabilities:
This position reports to the Manager, Staff Training and Development.
While on shift, this position is responsible for overseeing the operations of the Front Desk, including but not limited to oversight of an Access Attendant.
This position is responsible for accepting fees related to program registrations, memberships and product sales.
Must be able to work flexible hours, including weekends and evenings.
Physical Requirements:
This position is required to sit at a computer and perform various computer related functions using a mouse and keyboard.
This position is required to primarily sit at a desk during the shift; occasionally standing to perform job specific duties and bending over to collect equipment.
The ability to lift and carry sporting/recreational equipment is required, occasionally items may weigh up to or over 50lbs.
Environmental Conditions:
The noise level in the work environment is usually moderate to loud. While the work is performed indoors, temperatures in the facility are kept cool.
Additional Job Description
Time Type Requirement
Part timeThis position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Equal Opportunity Statement
The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.
Accommodations for Applicants
If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.