Part-Time Social Media Contractor

About the role:

This contract role is equal parts community care, content support, and performance visibility. You’ll keep conversations moving, content flowing, and insights visible so our Social Media Manager can focus on strategy and storytelling.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

Community and Communication Management

• You’ll be the front line of our social presence, making sure conversations feel thoughtful, timely, and on brand.
• Monitor and respond to comments, direct messages, and mentions across platforms using Sprout Social
• Use pre-approved responses and follow escalation guidelines for sensitive or high-priority messages
• Flag brand-sensitive comments, emerging issues, or notable feedback quickly
• Route relevant insights and feedback to internal teams and the Social Media Manager
• Help ensure our community feels heard, respected, and supported

Reporting and Performance Tracking

• You’ll help us understand what’s working, what’s shifting, and where to dig deeper.
• Pull weekly and monthly performance reports from Sprout
• Track baseline metrics including engagement, follower growth, top posts, and video performance
• Surface quick insights and anomalies, such as unexpected spikes or dips
• Maintain a simple reporting doc, deck, or dashboard for easy reference
• Pull tag-level performance data by campaign, tag, or content type
• Apply and maintain consistent tagging to support clean, reliable reporting

Trend and Inspiration Research

• You’ll help us stay culturally aware without chasing noise.
• Monitor trends across platforms like TikTok, Instagram, and LinkedIn
• Identify trends that genuinely align with 8am, our audiences, and our brand standards
• Add relevant examples directly into the existing inspiration deck for review and discussion

Content Publishing Support

• You’ll help ensure approved content goes live accurately and on time.
• Schedule approved posts in Sprout, including captions, visuals, links, and tags
• Apply approved naming conventions and tags during scheduling to support reporting accuracy
• Double-check details so published content reflects our standards and voice

About you:

• Experience managing or supporting brand social media accounts
• Comfort working in Sprout Social or similar publishing and reporting tools
• Strong attention to detail and follow-through
• Clear written communication and good judgment around tone and escalation
• Ability to work independently while staying aligned with brand guidelines
• Interest in social trends, performance data, and how content connects to business outcomes

Diversity, equity & inclusion at 8am:

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. 

Why 8am 

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Security advisory:

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology.  As such, our Talent Acquisition Team only follows legitimate hiring practices.  We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process.  All interviews take place over phone call, Zoom/Google Meet or in person.  All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.