Empower Every Team to Thrive
At Quantum Workplace, we know thriving teams don’t happen by accident—they happen when leaders have clarity and the confidence to act.
Our all-in-one HR platform empowers leaders to build thriving teams that move business forward. By uniting employee engagement, performance, and development in one connected view, we help leaders see where teams are thriving, where they’re at risk, and what to do next—so they can build better managers, identify top talent, and keep their best people.
Trusted by thousands of forward-thinking organizations, Quantum Workplace pioneered some of the earliest engagement and performance software more than two decades ago—and today powers one of North America’s largest databases of employee experience insights through our platform and Best Places to Work program.
Success starts with our people and our talent is our greatest lever for business success. At Quantum Workplace, we embody hustle and grit, fueling an atmosphere where care and flexibility meets curiosity, making our own work environment as awesome as the ones we help create.
At Quantum Workplace, we embody hustle and grit, fueling an atmosphere where care and flexibility meets curiosity, making our own work environment as awesome as the ones we help create.
Check out our 2025 Employee Engagement Survey Results (yes, we use our own software):
· ·97% response rate
· 82% overall favorability
· 98% favorable on the item "The people I work with treat each other with respect."
· 96% favorable on the item "My job gives me flexibility to meet the needs of both my work and personal life."
As a part-time Customer Support Specialist at Quantum Workplace, you will play a crucial role in ensuring our customers have a seamless and exceptional experience while using our software. You will work directly with our existing customers to provide technical support and answer questions via phone, email, and chat, while also delivering value and training on our software. We are looking for a confident and empathetic communicator who is tech-proficient, a quick learner, and dedicated to delivering top-notch customer service.
Note: This is a part-time role working Monday through Friday during standard business hours for a total of 24 hours per week. A consistent, set schedule is required. Benefits for this role are limited to participation in our 401k plan with company match.
You Will:
· Respond to incoming customer emails, calls, and chats regarding survey access, system functionality, and general customer concerns.
· Resolve problems by clarifying the customer's question, determining the cause of the problem, and arriving at the best solution.
· Work with internal teams to stay updated on product and process knowledge and be informed of any changes.
· Generate interest in system features or services and connect customers with the Customer Success or Sales team when appropriate.
· Guide customers to support them in maximizing their usage of our tools.
· Support the development of help documents to train customers on how to properly use our tools.
· Identify trends in customer questions and problems to recommend enhancements.
You Have
You are a confident communicator who excels at providing clear and concise solutions, both over the phone and through written communication. Whether troubleshooting a technical issue or guiding a customer through a process, you can break down complex information in a way that is easy to understand.
You are an independent learner with an insatiable curiosity. You crave a deep understanding of our platform solutions and take the initiative to ask thoughtful questions. Your drive to continuously learn ensures you stay ahead of product updates and best practices.
You have a natural sense of empathy and genuinely enjoy helping others. You serve customers with patience and kindness, always striving to create a positive experience. Your ability to put yourself in the customer’s shoes allows you to anticipate their needs and provide solutions that make an impact.
You are tech-savvy and confident navigating modern web and mobile applications. While you don’t need to be an engineer, you have the technical aptitude to quickly grasp how software works and effectively guide customers through its features.
You are a team player who understands that exceptional customer service builds loyalty and long-term relationships. You thrive in a collaborative environment and recognize that great customer experiences contribute to the success of the entire company.
You have 1–2 years of professional experience in a similar role and are eager to grow with a company that values customer success, innovation, and teamwork.