Part-Time Biopsy Service Associate - Oral Pathology Service

Job Title

Part-Time Biopsy Service Associate - Oral Pathology Service

Agency

Texas A&M University Health Science Center

Department

Diagnostic Sciences

Proposed Minimum Salary

$19.56 hourly

Job Location

Dallas, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents and lived experiences.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

A part of the Texas A&M University Health Science Center, Texas A&M College of Dentistry in Dallas was founded in 1905 and is a nationally recognized center for oral health sciences education, research, specialized patient care and continuing dental education. As one of the fastest-growing academic health centers in the nation, the Texas A&M University Health Science Center encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery.  

What we want

The College of Dentistry is looking for a part-time Biopsy Service Associate to serve in the department of Diagnostic Sciences in support of the timely diagnosis of biopsy specimens for the Oral Pathology Service (OPS). This position serves as a liaison between OPS and medical/dental facilities, clients, the Texas A&M University College of Dentistry departments, and the laboratory’s third‑party billing company. The Biopsy Service Associate provides essential customer service, specimen accessioning support, billing coordination, and administrative assistance to ensure accurate, timely, and compliant laboratory operations. Our ideal candidate is independently driven and will have a foundational commitment to the success of our College and students. If this is you, we invite you to apply to become a member of our team.

What you need to know

Salary minimum: $19.56 hourly (Based on selected hire's qualifications).

Work Schedule Requirements: This is an on-site, part-time position with an expected schedule of 24 work hours per week with a minimum expectation of three work days per week on-site, preferably on Mondays, Wednesdays and Fridays. There is flexibility to work more days per week, but no less than three days per workweek.

Apply! Submitting a cover letter, CV/Resume to assist us with the review process. You may upload these documents on the application under CV/Resume.  

 

Required Education and Experience

• High school graduation or any equivalent combination of education and experience.

• Three years of experience in general office or clerical work.

Preferred Qualifications

• Professional experience in a related role in the medical field and/or customer service.

• Degree in Laboratory Science or Medical Laboratory Technology, or coursework in chemistry, biology, or medical laboratory technology.

• Demonstrated organizational skills and attention to detail

• Excellent interpersonal and customer service skills

• Ability to work a flexible schedule, including variable hours and days

• Knowledge of medical terminology.

• Willingness and ability to transition to a full‑time role in the future, if applicable

Responsibilities

Customer Service and Communication

• Greets visitors in a professional and courteous manner

• Answers, screens, and routes incoming phone calls and emails

• Provides timely support to clients and assists with resolving client issues and requests via phone or email

• Provides general information and referrals to clients

• Responds to pathology report and slide requests

• Sorts and routes emails received by OPS from clients, patients, and College administration

• Responds promptly to emails appropriate for the role

 

Specimen Accessioning and Case Preparation

• Receives and accessions incoming pathology specimens

• Prepares specimens and documentation for gross examination by the resident or pathologist

• Collects and enters specimen‑related information into the laboratory management system (database), including:

  • Contacting clinicians’ offices when required clinical information is missing

  • Contacting clinicians’ offices when preferred billing methods are not indicated

  • Accurately preparing cases electronically for pathologist review and microscopic data entry using speech‑recognition software

 

Office, Billing and Financial Support

• Receives, sorts, and routes incoming OPS mail

• Deposits insurance, client, and patient checks daily in accordance with College procedures

• Transmits deposit information to the TAMU Finance Department

• Forwards medical insurance correspondence to the billing vendor in a timely manner

• Serves as a liaison between OPS, the billing vendor, and the TAMU Finance Department

• Provides general administrative support

• Faxes and/or emails finalized pathology reports to clinicians

• After daily cases are finalized, prepares required documentation and transmits materials to the billing vendor in a timely manner

• Applies, interprets, and communicates laboratory policies and procedures

• Serves as a resource for answering questions related to laboratory operations and policies

Laboratory Operations Support

• Prepares slide trays and biopsy reports for daily resident review

• Monitors and maintains laboratory supplies and equipment

• Monitors and replenishes supplies needed for preparation and mailing of biopsy kits and requisition forms

• Assists with maintaining CLIA‑required files and records

 

Coverage and Backup Responsibilities

• When other OPS staff are unavailable, additional duties may include:

  • Assembling biopsy kits

  • Mailing biopsy kits to clients

  • Maintaining records related to receipt, distribution, and tracking of biopsy kits and other required documentation

 

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.