This role has it all! You can directly make an impact at DEN as a Part-Time Volunteer Program Coordinator. In this role, you’ll help manage DEN’s amazing volunteer programs, including our famous Canine Airport Therapy Squad (CATS), DENs Ambassador Volunteer Program, and Teen Navigator Program . You’ll work a unique schedule: Sunday–Monday from 11 a.m.–7 p.m. and Thursday–Saturday from 7 a.m.–3:30 p.m. If you’re organized, great with employees, and passionate about creating memorable experiences for travelers, this is your chance to make a difference at one of the world’s busiest airports. Apply today and help shape the volunteer experience at DEN!
The City and County of Denver offers a competitive salary commensurate with education and experience. The target starting salary range for this position is $22.01 to $30.00 an hour. This position is eligible to enroll in the City and County of Denver’s 457b retirement plan. This position is not eligible for other additional benefits.
This is an on site part-time, hourly role, and will work an average of 30 hours per week, with a maximum of 39 hours per week.
This position is in person and must work at Denver International Airport for all days.
This position will be a Sunday-Monday 11 a.m. – 7 p.m. and Thursday-Saturday 7 a.m. – 3:30 p.m. During training schedule might be adjusted to ensure staff available to train.
Schedules are subject to change based on operational need.
Reporting to the Volunteer Program Manager within Customer Service, the Part Time Program Coordinator is a key member of the Customer Service Team. students with the opportunity to gain volunteer experience while learning about the aviation industry. The CATS therapy dog program currently has over 115 teams that visit the airport with their dogs, providing stress relief to customers at DEN.
The Part Time Program Coordinator will be responsible for daily volunteer operations, to include the tracking, documenting and reporting of volunteer hours. Additionally, the Program Coordinator will be responsible to develop, oversee, and administer the recruitment and training of new volunteers in the Ambassador and CATS Program, while also providing enhanced training opportunities to existing volunteers through briefings, additional training, tours, and monthly meetings. Other duties will be assigned based on program needs.
Key responsibilities will include:
Explains policies, processes, applicable laws, rules, regulations, and guidelines specific to a program to volunteers
Uses the online volunteer database called Volgistics for tracking time, managing schedules running reports and sending volunteer communications
Resolves problems, functions as an information clearinghouse for program questions, and provides information and advice to current and potential program participants on program requirements
Coordinates with internal and external stakeholders to ensure the volunteers are supporting the overall DEN operation. Follows up on any action items as needed
Ability to resolve problems encountered during daily operations and determine appropriate solutions
Assists with the recruitment process which includes hosting open houses, conducting interviews, facilitating background checks and conducting training orientation whether in person or digitally
Develops continuing education training for the volunteers and is able to present and share the training across the volunteer program
Support the planning and execution of large-scale volunteer recognition events and meetings
Collects and shares feedback from the volunteers through multiple sources to collect information on the quality of the program and volunteer satisfaction
Contributes to the development of the performance enhancement plan, documents performance of volunteers and provides performance feedback
Participates at DEN and off- site events to promote the programs within the community and support local events
Assists in the development of the program budget, and other duties as assigned which can include supporting the Customer Service Department or other DEN operations
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:
Experience working with a large and diverse workforce
Experience working with volunteer programs
Ability to work under pressure and meet deadlines
Flexibility to work in a dynamic airport environment and adapt to operational needs
Strong written and verbal communication skills, with the ability to explain processes, procedures, and information to volunteer staff
Comfortable lifting and moving items up to 25 pounds, including storage bins, carts, and packages, and reaching items from overhead storage
Willing and able to travel to various locations, both onsite and offsite, as required
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
Education requirement: Graduation from high school or possession of a GED, HiSET or TASC Certificate.
Experience Requirement: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III).
Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
License/Certifications: None
FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Denver International Airport is a 24/7/365 team operation. If staffing challenges arise, weather conditions warrant, or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (including nights, weekends, and holidays).
Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.
This position is expected to stay open until 12/19. Please submit your application as soon as possible and no later than 11:59pm on 12/18 to ensure consideration.
Internal Candidates Only: Please note that probationary employees are not eligible to apply to open positions until they’ve successfully passed probation. Please only apply if you have already passed probation.
Job Profile
CC1503 Administrative Support Assistant IVTo view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
OncallPosition Salary Range
$22.01 - $33.02Target Pay
$22.01 to $30.00 an hour; Based on Education and ExperienceAgency
Denver International AirportRedeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
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