Northeast Wisconsin Technical College is a nationally recognized and locally trusted college dedicated to advancing the success of all students and economic vitality of the communities we serve through access, high-quality education, and strategic partnerships.
The community that we serve is home to people with a rich range of backgrounds and experiences. We are committed to supporting an environment where all students and employees thrive and succeed. We believe every team member enriches our organization with unique skills, perspectives, and solutions. We seek applicants who are motivated and equipped to support all students, to work effectively with colleagues from a range of backgrounds, and to build the vibrancy of our community.
You belong here. See why you will love working at NWTC.
Department: Student Affairs – Academic, Career, & Transferring Advising
Reports To: Director, Academic, Career, & Transferring Advising
LOCATION: Green Bay
STANDARD HOURS: 24 hours per week, Tuesday-Friday, 9:00 AM - 3:00 PM
STARTING PAY RANGE: $20.69 - $22.30/hr
*Salaries/Wages for all finalists (internal and external) will be placed within the range based upon education, experiences, current wages, and internal equity.
POSITION SUMMARY
This position serves as the first point of contact for the Academic, Career and Transfer department and is responsible for providing clear communication and support to customers and teammates. Provides high level of attention to detail and customer service to ensure all visitors receive timely and accurate service. The employee will possess knowledge of and educate customers in all aspects of Academic, Career and Transfer advising and college resources.
ESSENTIAL FUNCTIONS
Essential Functions Statement(s)
Work independently and effectively under pressure while adapting to changing work priorities.
Greet internal and external customers, determine the nature and purpose of the visit, and provide appropriate service (schedule an appointment, submit a referral, provide walk in service, etc.) using a variety of modalities.
Use coaching framework to assess student and customer needs, offer clear communication of resources and processes, and engage in dialogue to ensure customer understanding of the next steps or referrals to other departments.
Strategically plan, coordinate, and lead career fairs, transfer visits and related professional events, overseeing all aspects from logistics to execution, including targeted marketing and promotional strategies to maximize engagement and impact.
Assist customers in accessing and navigating resources for career assessments, job search tools, resume reviews, mock interviews, and how to utilize the college job board.
Provide technical and administrative support for the Academic, Career and Transfer Advising Team including management of events, appointments, calendars, referrals, and data tracking.
Utilize resources and internal systems to resolve customer inquiries.
Design and develop reports, correspondence, spreadsheets, and databases from verbal direction, rough draft, and/or leader’s direction.
Perform Career Closet duties that may consist of maintaining inventory and assisting visitors.
Provide administrative support to other Student Affairs teams.
Provide additional support to Academic, Career and Transfer Advising Team to meet the strategic direction of the College.
MINIMUM QUALIFICATIONS AND WORK EXPERIENCE
Associate’s Degree in Administrative Assistant, Business or related field.
Minimum of one year of related experience.
Microsoft Office Suite, ability to learn job board functionality, survey tools, career assessment tools, online student success program, data management systems (Workday preferred), online meeting tools, Artificial Intelligence tools, etc.
**An equivalent combination of education and work experience may be considered.
Our college values and competencies shape how we work and support students every day. All employees are expected to demonstrate our core competencies. Learn more here.
PHYSICAL DEMANDS
Extended Sitting: Ability to sit for extended periods while working on a computer or attending meetings
Mobility: Ability to move around the campus to attend meetings and events
Manual Dexterity: Proficiency in using hands and fingers to handle or operate office equipment, tools, or controls.
Visual and Auditory: Ability to read documents and communicate effectively with students and staff.
Light Lifting: Capability to lift and carry materials weighing up to 25 pounds.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at talentandculture@nwtc.edu or 920-498-6286.
Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.
NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, national origin, disability, veteran status, sex, sexual orientation, gender, genetic testing or other applicable legislated categories. Inquiries regarding the College’s nondiscrimination policies may be directed to the Associate Vice President of Student Affairs at 920-498-6823 or nondiscrimination@nwtc.edu.