At Pacific PACE LLC, you will be part of a team that provides compassionate, coordinated care that helps participants live safely, independently, and with dignity. Our approach honors the whole person, and that includes the people who work here. At PACE, you will join colleagues who value respect, connection, and shared purpose. We create space for every team member to contribute their strengths, grow in their role, and feel supported in the important work of caring for our community.
As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to disability, veteran status, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, or any other protected status. We are committed to reflecting the diversity of the communities we serve and creating a workplace where differences are celebrated and everyone can thrive.
The PACE Enrollment Specialist plays a critical role in supporting the intake and enrollment process for the Program of All-Inclusive Care for the Elderly (PACE). This position is responsible for guiding prospective participants and their families through the eligibility, application, and enrollment process, ensuring compliance with federal and state regulations. The Intake and Enrollment Specialist is a liaison between the community, participants, and the interdisciplinary team to facilitate a smooth transition into the PACE program including visiting home and community settings.Essential Responsibilities:
Educate prospective participants, families, and caregivers about the PACE program, services, and eligibility requirements.
Meet with potential participants to guide them and their families through the enrollment process.
Conduct initial screenings and coordinate assessments to determine program eligibility.
Assist with the completion and submission of enrollment applications and required documentation.
Schedule and facilitate home visits, center tours, and interdisciplinary team evaluations.
Maintain accurate and timely records in compliance with HIPAA and regulatory standards.
Collaborate with marketing, outreach, and clinical teams to support enrollment goals.
Track and report enrollment metrics and trends to leadership.
Provide culturally competent and compassionate support to diverse populations.
Ensure compliance with CMS and state-specific PACE enrollment guidelines.
Provide administrative support as needed.
Collaborate on outreach initiatives to promote the center’s resources within the community.
Serve on various internal and external committees as required or designated.
Participate in team meetings, caregiver groups, and special events as needed.
Foster a safe and supportive environment conducive to the professional development of healthcare professionals.
Supporting Responsibilities:
Meet department and company performance and attendance expectations.
Follow privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
Perform other duties as assigned.
SUCCESS PROFILE
Work Experience: A minimum of 1 year of experience in healthcare, senior services, or enrollment coordination is required. Additionally, 1 year of experience working with geriatric or frail populations is required.
Education, Certificates, Licenses: Bachelor’s degree in Social Work, Healthcare Administration, Nursing, Public Health, or a related healthcare or business field, or equivalent relevant work experience is required. CPR (BLS or ACLS) required. Valid Oregon Driver’s License is required.
Knowledge: Strong attention to detail, ensuring accurate enrollment coordination. Excellent organizational skills and the ability to manage multiple tasks effectively. Exceptional interpersonal and communication skills, maintaining a friendly and approachable demeanor. Ability to work collaboratively within a team environment. Proficiency in using various software applications, including Word, Excel, PowerPoint, and Outlook. Capability to work independently with minimal supervision.
Each member of the PACE organization's staff that has direct contact with participants must meet the following conditions:
Be legally authorized (for example, currently licensed, registered or certified if applicable) to practice in the State in which he or she performs the function or action.
Only act within the scope of his or her authority to practice.
Have 1 year of experience working with a frail or elderly population
Meet a standardized set of competencies for the specific position description established by the PACE organization before working independently.
Be medically cleared for communicable diseases before engaging in direct participant contact.
Competencies
Adaptability
Building Customer Loyalty
Building Strategic Work Relationships
Building Trust
Continuous Improvement
Contributing to Team Success
Planning and Organizing
Work Standards
Environment: Work inside in general office and clinical settings with ergonomically configured equipment. Travel is required approximately 25% of the time.
Skills:
Compensation Disclaimer
The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range.
Base Range:
$39,807.95 - $63,692.71We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:
We are committed to doing the right thing.
We are one team working toward a common goal.
We are each responsible for customer service.
We practice open communication at all levels of the company to foster individual, team and company growth.
We actively participate in efforts to improve our many communities-internally and externally.
We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
We encourage creativity, innovation, and the pursuit of excellence.
Physical Requirements: Work is performed in a clinic setting with typical healthcare exposures, including contact with bodily fluids, infectious diseases, and cleaning chemicals; PPE is provided and required. The role involves stooping, bending, sitting, standing, and moving between clinical areas for extended periods. May assist participants with mobility, including guiding, supporting, escorting, and occasional transfer assistance using proper body mechanics. Must be able to lift, push, pull, or carry up to 35 pounds occasionally and perform frequent repetitive motions such as typing and operating medical or office equipment. Some positions require occasional travel to PACE sites, participant homes, or external appointments. Must be able to speak clearly, understand verbal instructions, and interact professionally with participants, caregivers, and staff.
Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.