Overnight Residences Security Officer (Part-Time)

The Four Seasons Hotel Minneapolis seeks an Overnight Residences Security Officer to join our talented team! 

Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely-talented team, and we will support you in doing your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here. 

About the Role 

Basic Purpose: Monitors, responds and trains for emergency/security systems and incidents. Is the safety and policy leader for the overnight shift. Assists residents, guests, and employees with operational tasks. Responds as a 1st responder trained in CPR. Answers phones and directs calls, as well as assisting with any other tasks needed on the overnight shift.  

What you will do 

• Handles all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with residence/hotel/resort services, hours of operations, key residence/hotel personnel, in-house events, directions, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices.  

• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Coordinates with Valet parking staff the retrieval of resident’s vehicles. 

• Manages and provides access to the building(s) and units with all vendor/contractor/homeowners’ service providers and visitors, after previous authorisation received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and homeowners’ service providers.  Controls entry doors and elevator/lift access. 

• Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current.  Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residents. 

• Updates homeowner profiles with any relevant information 

• Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures accurate billing 

• Monitors the fire alarm panel; responds to any emergency situation, such as providing access to emergency personnel - fire department, ambulance, etc. 

• Coordinates the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period is over 

• Complies with all Four Seasons’ guidelines, policies and procedures 

• Works harmoniously and professionally with co-workers and supervisors 

• Assists Resident Service Attendants with responsibilities and duties in their absence or due to heavy volume periods 

• Works closely with hotel/resort to ensure smooth handling of resident’s deliveries, reservations and special requests 

• Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times 

• Perform other tasks or projects as assigned by the Residences Manager or Director of Residences 

• At least 1+ years of security experience, preferably within Hotels 

• High School education or equivalent experience 

• Ability to apply an ethical approach to the outcome of situations. 

• Strong interpersonal and relationship-building skills to work with peers, superiors and clients 

• Ability to work in a safe, prudent and organized manner 

• Must be flexible with schedule - Able to work weekdays, weekends and holidays; ability to work overnight shifts required 

• Reading, writing and oral proficiency in the English language 

• Ability to multi-task in a high volume and demanding environment 

• Strong problem-solving skills, ability to handle difficult situations and guests 

• Must possess a valid driver’s license and clean driving record 

About Four Seasons Hotel & Private Residences Minneapolis  

Four Seasons Hotel and Private Residences Minneapolis is an unrivaled expression of luxury. The new 37-storey building will be situated at the convergence of business and leisure in Minneapolis, at the top of Nicollet Mall, the city’s pedestrian thoroughfare. A few short blocks from the Mississippi River, the mixed-use complex will also serve as RBC Wealth Management’s US headquarters.  Key features will include Gavin Kaysen, local Celebrity Chef in partnership with Four Seasons, 19,400 sq. ft. of meeting space, downtown’s only Luxury Spa and a 5000 sq. ft. Pool Deck.  

What you can Expect 

We offer the following complimentary, market-leading benefits: 

• Wage: $26.13 per hour 

• Comprehensive health and vision insurance (Available to Full-Time employees only)*  

• Discovery nights at Four Seasons Properties around the globe* 

• Holiday and vacation pay (Available to Full-Time employees only)* 

• Daily meals inspired by award-winning chefs  

• Uniforms and uniform care  

• Sick pay 

• Disability coverage and life insurance (Available to Full-Time employees only)* 

 *Not available to On-Call employees 

We also offer opportunities for career development and advancement and the following rewards in support of their work-life balance:   

• Parking discounts  

• Staff lounge and cafeteria space with city view  

• Up to eight weeks of parental leave pay (Available to Full-Time employees only)* 

• Fur baby insurance  

• 401(k) retirement plan  

• Discounted accommodations at Four Seasons properties worldwide  

• Dental coverage available at a discounted rate (Available to Full-Time employees only)* 

*Not available to On-Call employees