Overnight Counselor I (Remote, U.S.A.)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

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Location:  Remote,Work from anywhere in the Continental U.S

Our Team and What We'll Accomplish Together

Are you a mental health professional looking to create meaningful impact when it matters most? At TELUS Health, you’ll be part of our U.S.-based remote Contact Center team, providing real-time, solution-focused emotional well-being support by phone and chat. Whether you’re early in your career or a seasoned clinician, your empathy, sound judgment, and calm presence will make a vital difference in guiding individuals through their most challenging moments.

What You’ll Do
As a Counselor I, you’ll provide immediate support and guidance to individuals experiencing emotional distress or crisis, using telephonic and chat platforms. Your responsibilities will include:

• Delivering single-session counseling, in-the-moment support, and crisis management in a supportive, ethical, and professional manner while maintaining client confidentiality

• Conducting thorough assessments to determine appropriateness for short-term counseling

• Managing high-risk situations, including suicide, self-harm, child welfare, and substance use concerns, and working closely with individuals at risk

• Collaboratively developing clear and concise treatment and safety plans with the caller

• Referring the caller to appropriate internal or external resources as part of a holistic care approach

• Maintaining accurate and clear clinical notes in our case management system

• Able to pivot while maintaining the highest levels of professionalism in ever changing and ambiguous situations 

What You Bring
We’re seeking counselors who thrive in dynamic, high-pressure environments and bring resilience, adaptability, creativity, and strong clinical expertise to their work. The ideal candidate will:

• Hold a Master’s degree in Social Work, Clinical Counseling, Clinical Psychology, or a related field

• Demonstrate expertise in risk assessment, sound clinical judgment, and trauma-informed care

• Be confident leveraging technology and tools to enhance therapeutic approaches, client support, and documentation

• Maintain clinical composure and a solution-focused approach in high-stress or demanding situations

• Exercise sound clinical judgment and proactive decision-making, taking initiative while upholding professional and ethical standards

• Apply creativity and open-mindedness to improve therapeutic approaches and develop solutions in evolving or ambiguous situations

• Exhibit exceptional listening, empathy, and communication skills to build trust, manage expectations, and respond effectively to the caller’s needs

• Hold (or be eligible for) licensure in your state, preferred but not required

• Flexibility to work varying shifts including but not limited to evenings, weekends, and statutory holidays to support our 24/7 contact center 
   

Ready to make a difference?

Join a team that's redefining accessible, compassionate care. Apply today and help us build a healthier, more connected community—one conversation at a time.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.