OVERNIGHT Communication Assistant

City/State

Work Shift

Overview:

Sentara After Hours Answering Service is looking to hire an Overnight Communication Assistant.

This is a remote position; however, must reside in the Hampton Roads or Blue Ridge area. As it may be required to visit office in case of connectivity issues or power outage.

Rotating Shifts: Sunday through Thursday: 9:30pm -8:00am and Friday & Saturdays 10:30pm- 9:00am

Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). External call facilitation will generally include, but is not limited to, looking up patient information for friends and family members of patients and transferring customers to appropriate departments throughout the organization. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees at your level and additional duties as assigned.

Education:

·         High School Diploma or equivalent

Experience:

·         1 year of computer/Keyboard skills required

·         Previous healthcare and multi-line phone experience preferred.

·         Understanding of medical terminology.

·         Customer Service experience.

·         Call Center experience preferred.

Keywords: Talroo-Allied Health, Communication Assistant, Customer Service, Call Center

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Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff.  Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.