Outside Services Lead Attendant

Primary Responsibilities /Accountabilities/ Essential Functions:

• Initiate contact with guest with a warm welcome and the willingness to assist the guest.
• Serve the guest with respect and courtesy in all interactions.
• Follow all opening and closing procedures for outside service areas.
• Follow procedures in setting up and breaking down driving range.
• Ensure range balls are cleaned after each pick and always ready for first tee.
• Ensure Range Den Caddies filled with balls consistently and constantly.
• Ensure water buckets and club cleaners are changed as needed.
• Ensure spike cleaners are cleaned daily and surrounding area is kept clean.
• Ensure practice balls picked from driving range tee boxes and range each night.
• Ensure all service work areas are cleaned and readied for next day’s operations (Bag drops, cart barn, driving range).
• Clean golf carts, and stage neatly and orderly with scorecard, pencil, sand and seed mix, bag straps clipped and trash free.
• Ensure all golf carts are washed, dried, stocked and stored each night.
• Ensure golf car rotation strategy followed daily.
• Assist managers with daily and preventive maintenance of golf carts as needed.
• Other duties as assigned.

Equipment Used and Responsibility

• Knowledge and understanding of game of golf, golf facility operations and tournament operations.
• Ability to demonstrate passion for providing exceptional customer service through every guest interaction to create repeat guest visits.
• Demonstrate ability to go above and beyond to meet guest expectations.
• Always provide a professional image through appearance and dress.
• Must be willing to dress according to golf dress code.
• Able to work well independently with little supervision.
• Ability to learn the structure and function of all clubhouse and golf course.
• Basic mathematical ability, ability to count and reconcile cash.
• Ability to learn and follow all safety, emergency and accident prevention procedures.
• Able to use fire extinguishers and any other emergency equipment needed to ensure personal and guest safety.

Experience/ Education

• High school diploma or GED equivalent
• Minimum 2 years’ experience in customer service/hospitality environment.
• Trained in First Aid, CPR & AED or able to complete training needed on own time within 30 days of employment.
• Must successfully pass a background check.
• Must be able to have flexible schedule, which may require early mornings, weekends and holidays if needed.
• Must be available to work anytime within the hours of 5:00 am to 7:00 p.m. any of the 7 days of the week (may be subject to change based upon business need).
• Must be able to endure standing or moving for up to 85% of work shift (6.5 hours)

Physical Requirements:

• Sitting:      0-1 hours a day
• Standing:  6-7 hours a day
• Walking:   6-7 hours a day
• Lifting:      Occasionally
• Carrying:   Occasionally
• Pushing:    Occasionally
• Bending:   Frequently
• Squatting: Occasionally
• Kneeling:     Occasionally
• Climbing:    Rarely
• Reaching:    Occasionally
• Grasping:     Frequently
• Fine Eye to Hand Coordination:  Continuously
• Driving:       Frequently
• Work Environment:  Work performed is primarily outside, subject to variations in temperature and weather, equipment noise and dust.

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