Outreach Pharmacy Specialist

Are you passionate about making a difference in healthcare? If so, we’re looking for a Certified Pharmacy Technician to join the Senior Care Outreach and Retention team!

 

As a Pharmacy Specialist, you’ll be the frontline of our Senior Care Team, guiding members through their healthcare journey and making a positive impact on their lives. In this role your primary focus will be on medication adherence and plan education to keep our members safe and healthy! 

 

This remote position offers a Monday-Friday work schedule where you will be making and receiving calls throughout the day to ensure our members have the assistance they need to be adherent. 

 

Please note:  Certified Pharmacy Technician (CPhT) is required for this role. 

 

Preferred Qualifications:

• Proficient knowledge of Microsoft office products, including Outlook, Teams, Excel, and Word.

• Basic understanding of medications evaluated under Medicare’s Star Ratings system, which measures quality and effectiveness for members.

Job Responsibilities

• Reviewing, updating, maintaining and monitoring pharmacy information disseminated to external and internal customers (as necessary).
• Conducting outbound educational telephone calls regarding medication adherence to members, prescribers and pharmacists as directed.
• Motivating members to become compliant by refilling their prescriptions and/or coordinating necessary communication or scheduling with providers and pharmacies.
• Handling customer service inquiries and problems via the telephone.

Job Qualifications

Education

• High School Diploma or equivalent

Experience

• 2 years-Experience in a retail pharmacy or comparable customer service environment required
• 1 year - Experience in a pharmacy setting with knowledge in medical terminology required
• 1 year - Technical or operational experience required

Skills\Certifications

• Certified Pharmacy Technician (PTCB or NHA) required.
• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Must be a team player, be organized and have the ability to handle multiple projects
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• Ability to work independently on multiple tasks involving critical deadlines with little or no supervision as well as part of a team
• Experience in a call center or customer service environment.

Preferred Qualifications

- Experience in SeniorCare Division

- Experience in either Retail or Hospital Pharmacy

Number of Openings Available

1

Worker Type:

Employee

Company:

BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.