Outlet Supervisor

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

Maintain knowledge of Micros POS system including setup & maintenance
Driving Customer Service Standards
Demonstrates operational agility based on the needs of the business
Achieve company goals for processes and programs
Provide direction and guidance to associates to ensure efficient and effective floor operations, customer service, coverage, and execution of visual standards
Assist F&B Manager and Executive Chef and oversee shipping & receiving of food & beverage related items.
Provide direction and guidance to associates to ensure efficient and effective operation of the stock room and product flow
Maintain company standards and guidelines around product flow process and shipping & receiving procedures.
Must be able to work flexible Am/PM shifts

Job Description

Maintain knowledge of Micros POS system including setup & maintenance
Driving Customer Service Standards
Demonstrates operational agility based on the needs of the business
Achieve company goals for processes and programs
Provide direction and guidance to associates to ensure efficient and effective floor operations, customer service, coverage, and execution of visual standards
Assist F&B Manager and Executive Chef  and oversee  shipping & receiving of food & beverage related items.
Provide direction and guidance to associates to ensure efficient and effective operation of the stock room and product flow
Maintain company standards and guidelines around product flow process and shipping & receiving procedures.
Must be able to work flexible  Am/PM shifts

Additional Job Information/Anticipated

Pay Range

Maintain knowledge of Micros POS system including setup & maintenance
Driving Customer Service Standards
Demonstrates operational agility based on the needs of the business
Achieve company goals for processes and programs
Provide direction and guidance to associates to ensure efficient and effective floor operations, customer service, coverage, and execution of visual standards
Assist F&B Manager and Executive Chef  and oversee  shipping & receiving of food & beverage related items.
Provide direction and guidance to associates to ensure efficient and effective operation of the stock room and product flow
Maintain company standards and guidelines around product flow process and shipping & receiving procedures.
Must be able to work flexible  Am/PM shifts

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.