Biloxi, Mississippi
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As an Outbound Marketing Specialist in MGMAir, you will be a driving force behind new business acquisition and guest engagement. Leveraging both an independent mindset and a collaborative team spirit, you will connect with mid-level gaming guests to curate personalized offers, book unforgettable trips, and deliver elevated service that strengthens loyalty and enhances our brand reputation.
In this role, you won’t just make calls — you’ll create experiences, build relationships, and turn outreach into lasting guest connections.
THE STARTING RATE: $16.00 an hour + commission
THE SCHEDULE:
- Full Time | Day Shift
- Between the hours of 7:00am – 7:00pm (8 hour shifts)
- Must be open and flexible to work outside of the primary schedule based on the business needs
- MGMAir Overview
THE DAY-TO-DAY:
- Plan and execute strategic outbound marketing campaigns across multiple channels, including phone and email, to drive guest trips and bookings
- Develop compelling marketing messages and personalized offers that resonate with target audiences
- Utilize CRM data and database insights to identify opportunities and guide targeted outreach
- Conduct high-volume outbound calls to generate interest, qualify leads, and secure reservations
- Build strong guest relationships to personalize each experience and foster long-term loyalty
- Proactively identify opportunities for repeat bookings and incremental revenue growth
- Ensure cost-effective use of promotions and strategic reinvestment practices
- Track outreach efforts, analyze results, and support reporting using fundamental Excel skills (spreadsheets, basic formulas, data tracking, and organization)
- Stay informed on marketing trends and tools to continuously enhance outbound performance
THE IDEAL CANDIDATE:
- Demonstrates 1+ years of proven experience in telemarketing, outbound sales, or a related customer service role
- Holds a High School Diploma or GED
- Exhibits fundamental experience using Microsoft Excel for tracking, organizing, and analyzing data
- Thrives both independently and collaboratively in a fast-paced environment
THE PERKS & BENEFITS:
- Wellness incentive programs to support your physical and mental well-being
- Access to exclusive discounts on hotel stays, dining, entertainment, and retail across MGM Resorts
- Free meals in our Employee Dining Room while on shift
- Health & Compensation Protection benefits
- Professional growth and career development opportunities within a global hospitality leader
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12344
Are you ready to JOIN THE SHOW? Apply today!