THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION
Primary Duties
1. Consults with users, IT management, and staff to identify and define systems, network, and security infrastructure requirements based on requests or projects for changes, updates, and modifications to network, enterprise applications, and systems infrastructure and security.
2. Coordinates and prioritizes teamwork assignments, providing managerial direction and leadership to team members and other IT staff to ensure achievement of goals and objectives within company policies and procedures.
3. Provides advanced technical support in research, business analysis, and use of systems technology and provides managerial direction and leadership to colleagues and other Information Technology (IT) support staff.
4. Coordinates and finalizes project work plans, development of service request cost and time estimates, and the development of management reports on projects and performance metrics. Ensures network, security, enterprise applications, and systems infrastructure are operating within governing IT policies and service level agreements.
5. Reviews and approves documentation of new or modified systems and networks; provides a detailed description for reference; ensures compliance with governing IT policies.
6. Coordinates staffing levels to ensure proper administration of team related activities and provides guidance on network infrastructure management practices. Trains, develops, and evaluates performance of assigned team members.
7. Monitors team activities and assignment/project progress related to technical information research, analyses, standards development, administration, maintenance, problem resolution, and prioritizations.
8. Responsible for organization and presentation of IT related planning, deployment activities, and performance for regular reviews by IT management. Ensures systems are operating within governing IT policies and service level agreements.
9. Coordinates and approves the use of internal teams, external technical support, and vendor-based support to provide high levels of administrative, problem resolution, and maintenance activities for existing networks, systems, and applications. Ensures projects comply with IT policies and procedures and service level agreements.
10. Coordinates training, technical development, and technical information related to formal/informal end-user, IT staff, and management training to keep team abreast of new and changing industry practices and company policies and procedures.
11. Researches and presents technical information relating to industry practices in IT related disciplines, regulations, trends, and administration processes. Provides recommendations for changes or enhancements to IT management and Enterprise Architecture
12. Acts as liaison with outside organizations and/or vendors in the development of Information Technology programs that enhance and ensure adhere with company policies and procedures, service level agreements, and changing demand.
13. Provides support for the planning and budgeting of enterprise IT infrastructure and environments.
Educational/Experience Level
Bachelor's degree in Computer Science or a closely related field and five years of experience in computer programming and operating systems analysis; or equivalent.
Communication Skills
Requires the ability to communicate with internal and/or external customers to obtain and/or provide explanations and/or information on technical concepts to individuals.
Numeric Skills
Requires the ability to perform analyses involving ratios, percentages, and simple statistical methods.
Computer Skills
Requires a high level of computer skills to use various software packages as well as a familiarity with hardware configurations to perform systems administration.
Work Conditions
Works in an office environment.
Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.
Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
Infrastructure