Order-to-Cash Master Data Specialist

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Job Title

Order-to-Cash Master Data Specialist

About your role:

We are seeking an Order-to-Cash (OTC) Master Data Specialist responsible for ensuring the accuracy, integrity, and governance of OTC master data within SAP S/4HANA. In this role, you will partner closely with Billing, Finance, and IT to streamline the creation, validation, and maintenance of master data, supporting clean order processing, accurate billing, and reliable reporting. You will also advance automation by leveraging SAP Fiori and AI tools to reduce manual effort and enable touchless data maintenance. This position is a business operations role focused on customer and transactional master data governance and does not involve IT development, data analytics, or technical system configuration.

What you'll do:

• Create and maintain OTC master data in SAP S/4HANA, including Business Partners (sold-to, ship-to, payer, bill-to), Material master sales views, units of measure, listings, and customer–material relationships.
• Partner with Billing to ensure master data supports billing accuracy, tax configuration, credit management, and downstream integrations.
• Perform detailed validations across OTC master data objects to proactively identify and resolve gaps, inconsistencies, and errors.
• Standardize request flows, improve controls and quality checks, reduce turnaround times, and clarify governance and role responsibilities across teams.
• Lead automation initiatives using SAP Fiori-based master data apps, workflow enhancements, and AI-enabled validation to minimize manual entry.
• Execute and support data migration and cleansing for SAP S/4HANA conversions, new customer onboarding, sales material management, and system enhancements.
• Conduct routine audits and data integrity checks to ensure compliance with internal standards and governance policies; maintain up-to-date documentation and end-user guidance.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 2+ years of experience administering ERP master data.
• Strong understanding of Order-to-Cash processes (customer setup, sales material, billing dependencies, partner functions).
• Bachelor’s degree in Finance, Accounting, Information Systems, Computer Science, or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience with SAP S/4HANA OTC
• Experience with Fiori apps for master data or workflow tasks.
• Relevant certifications (e.g., Oracle Cloud Financials) or equivalent training.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Travel: This role may require travel on occasion (5%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

#LI-CR1 #LI-Onsite 

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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