Order Management Team Lead

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's What We Have To Offer 

What we offer 

• Competitive pay
• Paid vacation/holidays/sick time 10 days of vacation first year! 
• Comprehensive benefits package including 401K, medical, dental, and vision care Available day one! 
• Extensive product and on-the-job/cross-training opportunities With outstanding internal resources! 
• Encouraging and collaborative team environment 
• Dedication to safety through our Zero Harm policy 
• Company vehicle, tools, and equipment provided to complete all jobs. 
• JCI Employee discount programs (The Loop by Perk Spot) 
• Check us Out: A Day in the Life of the Building of the Future 

What you will do 

As an Order Management Team Lead, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours may vary dependent on the need. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.  

Part of your day-to-day tasks include:  

• Team Lead role will aid in the following: 
• Daily management of orders/team fulfillment 
• Monitor inventory levels to have order ship from the proper warehouse 
• Manage backorders 
• Maintain ship dates  
• Manage order cancellations quickly 
• Answer calls and handle escalation calls prior to supervisor interference  
• Handle customer questions concerning shipments, backorders, escalations etc. when supervisor is out of office 
• Fill in for supervisor role when applicable 
• Daily CCC boards/team huddles 
• Lead backlog order huddle with outside teams 
• Maintain KPI measurements and lead team improvements 
• New hire onboarding lead and designated trainer 

What you will need 
Required  

• Problem solving 
• Agile – work in fast paced environment with quickly changing priorities 
• Able to manage tasks effectively 
• Active Listening skills  
• CRM experience with Salesforce.com, ERP:  SAP 
• Attention to Detail 
• Microsoft Office Suite experience  

HIRING HOURLY RANGE: $28.70-$35.61(Hourly rate to be determined by the education, experience, 
knowledge, skills, and abilities of the applicant, internal equity, and alignment with market 
data.) This position includes a competitive benefits package. The posted salary range reflects 
the target compensation for this role. However, we recognize that exceptional candidates 
may bring unique skills and experiences that exceed the typical profile. If you believe your 
background warrants consideration beyond the stated range, we encourage you to apply. To 
support an efficient and fair hiring process, we may use technology assisted tools, including 
artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are 
ultimately made by human reviewers. For details, please visit the About Us tab on the 
Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.