GEA

Order Management Specialist

Izmir Full time
We are looking for an Order Management Specialist who will play a key role in ensuring customer satisfaction while supporting our sales engineers and sales channels. This position requires strong coordination skills, technical expertise, and a proactive mindset to manage the entire order lifecycle in line with business objectives and company regulations.

Responsibilities / Tasks

  • Customer Satisfaction: Ensure customer expectations are met in alignment with business objectives.

  • Sales Support: Actively support sales engineers and sales channels.

  • Order Execution: Control the order execution phase, focusing on costs, margin planning, and risk management.

  • System Utilization: Use sales administration tools (SAP, CRM) effectively.

  • Compliance: Manage order processes in line with GEA and GEA TR rules and regulations.

  • Cross-Functional Coordination:

    • R&C Sales

    • Local Supply Chain

    • Business Units (BU)

    • GCC Finance

    • Legal

  • Commercial Order Management: Handle approvals, planning, and tracking.

  • Reporting: Plan and coordinate periodic reports required by GCC Finance.

  • Receivables & Backlog: Follow up on receivables and backlog, ensuring timely actions.

  • Expertise Development: Build deep knowledge in commercial coordination.

Your Profile / Qualifications

  • Education: University degree in Engineering.

  • Experience: Relevant experience in similar functions is an advantage.

  • Technical Skills:

    • Practical know-how of modern sales processes, organizational methods, and tools (ordering, pricing, CRM).

    • SAP knowledge preferred.

    • Proficient in MS Office.

  • Language: English (proficient), local language preferred.

  • Soft Skills:

    • Resilient, solution-oriented, and strong problem-solving skills.

    • Outstanding communicator (written and verbal) across levels, functions, and cultures.

    • Team player, strong negotiator, and networker.

    • Customer-oriented with ability to engage at different levels.

We Offer:

  • Opportunity to work in an international environment.

  • Exposure to cross-functional collaboration and global business processes.

  • A role that combines technical expertise with commercial coordination.

  • Great work environment as part of a collaborative team.

  • Internal training and career development opportunities at national and international level.

Please note:
Only applications submitted in English will be considered.

Did we spark your interest?
Then please click apply above to access our guided application process.