Order Management Specialist

Job Description Summary

The Order Management Specialist ensures order quality, order integrity, and contract compliance from order entry through to cash collection. This role will help execute against the strategic plan to ensure we are positioned well to support business growth by ensuring processes are sound, documented and delivering timely and quality outputs. Additionally, this person will be responsible for activities that help the organization achieve business objectives and by contributing to key initiatives not only within the local OMS group.


GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities:

• Ensure compliant progression of orders from order entry to transfer/revenue recognition, while supporting accurate invoicing to customers
• Develop a culture that embraces diversity and inclusiveness across team members, leadership team, field teams and other functions 
• Use operational metrics, including alerts to drive daily work and actions as well as create a shared vision and drive process improvement, supported with regular Genba walks ensuring standard work and escalation paths are being followed
• Function as a subject matter expert on order management policies and procedures while also partnering with other horizontal team members such as controllership, project management, sales, and contracting to ensure quotes/orders/change orders are compliant with contractual terms and controllership guidelines
• Help maintain and update standard operating procedures along with Order Management team members
• Work collaboratively with our shared service team members in processing change orders, invoice reconciliation requests and DEMO equipment ordering to ensure effective, efficient, and compliant adherence to standard work.
• Use judgment and have ability to propose different solutions outside of set parameters to address more complicated, day-to-day problems with projects, product lines, sales processes, or customers within a compliant fashion

Qualifications:

• Bachelors of Commerce degree from an accredited university or college with at least 2 years of experience in Order Operations/Order Management/Logistics/Procurement OR HS/GED with at least 5 years experience in Operations/Order Management/Logistics/Procurement.

• Ability to flex schedule during peak periods (quarter close)

• Ability to prioritize information for decision making. Uses technical experience and analytical thinking to solve problems. 

• A job at this level requires strong interpersonal skills and can act as a resource for colleagues with less experience 

• Ability to explain complex information; Influencing skills with a proven track record to bring team members to consensus around topics 

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems 

Desired Skills:

• Knowledge of GE HealthCare order operations processes and requirements 

• In-depth knowledge of GE HealthCare eOM and MyOrders applications  

• Prior experience in a sales related industry or transactional environment 

• Proven track record of execution with an inclusive, diverse and collaborative team

• Experience working successfully within a highly regulated team/industry

• Experience with ERP applications 

•  Knowledge of GE HealthCare commercial operations processes and systems 

• Excellent strategic & tactical execution skill sets 

•  Ability to drive change and continuous improvement 

• Lean and/or Six Sigma experience

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information