Order Management Lead

Order Management Lead

Location: Royersford, PA

Position Summary:

The primary responsibility of an Order Management Lead is to support business and sales operations while focusing on proactively identifying process enhancements to ensure customer satisfaction and on-time delivery, throughout all stages of the customer order and shop order cycles and recommending solutions connecting to various departments throughout the organization.

Key Responsibilities:

• Handle escalation issues within department or adjacent departments when needed.
• Train team members within department and connected departments on process efficiencies supporting order fulfillment.
• Provide team with technical guidance and monitor order processing volume.
• Manage PO receipt, coordinate with the appropriate team member, and update customer portals for key customers.
• Develop and maintain processes to consistently convert customer orders through delivery and invoicing.
• Support teams that are working directly with customers through the entire order lifecycle when necessary.
• Review employee performance, provide development plans, and give feedback to encourage employee engagement.
• Develop order process efficiencies with Business Operations Manager to support faster and more accurate order processing.
• Work with IT department to develop custom reports and dashboards.
• Facilitate all communications between technicians, sales engineers, customers service associates to ensure the timeliness of customer shipments.
• Work closely with the inventory manager and purchasing specialists to analyze and adjust the specified sourcing, execute the reservation and/or requisition of parts, and execute and expedite purchase orders for parts necessary to complete the shop orders.
• Maintain compliance with customer requirements to ensure timely invoicing and customer payment, as well as avoidance of liquidated damages.
• Assist warehouse team and sales team when updating incorrect shop orders and/or product structures when needed.
• Expedite shop order component material to ensure material will arrive on time to meet customer required date with build time
• Escalate issues to Business Operations Manager when necessary.
• Provide backup and support to the inventory manager and purchasing specialists in making sure new parts are created properly, part numbers, descriptions, pricing & product codes are accurate, and all parts are activated.

Job Requirements:

Skills:

• Leadership skills
• Problem Solving skills
• Organization skills and Attention to Detail
• Collaboration and Teamwork experience
• Microsoft Office experience
• CRM/ERP (IFS) System experience
• Can lift up to 25 pounds and follow all safety policies and procedures set forth by Proconex and meet all customer requirements.

Education:

Associate degree required, bachelor’s degree preferred. 2 to 3 years’ experience in sales support, order fulfilment or a similar role.