Order Management Lead

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

• To function as one point of contact for Haleon’s customers, on all matters related to export orders.
• They partner with a wide variety of stakeholders to achieve successful delivery to our customers.
• The role will provide customers with operational feedback and execute a variety of tasks, whilst meeting Customer Service and business metrics and expectations.
• Key areas of focus and development include quality, cost, reliability, and resilience.
• This role bridges the information flow from the Haleon Supply Chain to internal sales teams, and then onto customers.
• The role ensures reliable, consistent, and standard reporting is available.

Key responsibilities

• Capture and manage all export customers’ orders.
• Prepare and verify all required export documentation such as commercial invoices, packing lists, certificates of origin, customs declarations, and any other regulatory paperwork to ensure smooth clearance and compliance.
• Manage all export-related activities, including documentation, compliance with international trade regulations, and timely dispatch of goods to export markets.
• Implement Customer Collaboration initiatives with customers.
• Agree actions with customers to manage potential supply issues, optimizing available stock.
• Ensuring customers are aware of Haleon shortages and resupply dates.
• Manage the business by balancing service and cost-to-serve initiatives by driving efficiency projects with customers.
• Take active role in communicating demand/supply opportunities and constraints to internal partners and customers; monitors daily operations to ensure business priorities are met.
• Proactively establish and implement countermeasures to negative trends.
• Ensure compliance with legislation, internal work standards, and procedures.
• Uses our values and expectations to drive actions and decisions, role models values and expectations.

Qualifications and skills

Required

• SAP R/3 in OTC area is mandatory.
• At least 6 months experience in handling export orders from South Africa into Africa and the Indian Ocean islands is required.
• University Degree or Diploma is preferred.
• At least 5 years’ experience in Supply Chain, Customer Service or Customer Management, Customer Relationship Management role

Preferred

• Tertiary or Customer Service/Logistics /Supply Chain/Customer Management Qualification (NQF level 6 minimum)

Other Skills/Qualifications

• Basic understanding of business environment and ability to solve Supply Chain issues with Sales team and customers.
• Experience in Supply Chain operations in an FMCG/FMCH environment is preferred.
• Proactive self-starter with minimal supervision. Ability to work off own initiative and comfortable with delegated responsibility.
• Ability to manage multiple business priorities simultaneously.
• Excellent communication and interpersonal skills.
• Analytical and problem-solving skills.
• PC Literacy, Microsoft Office Skills.

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

Diversity, Equity, and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

 

 

 

 Job Posting End Date

 

 

2026-03-25

 

 

 

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

 

 

 

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. 

 

 

 

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.