Order Management Analyst II

Inside the Role

Support all operational aspects of the department to ensure Daimler Truck Remarketing achieves and maintains its position as a World Class Used Truck Business. This role is dealer/customer facing and will include delivering operational excellence in execution of job responsibilities. Proven ability to deliver top performance and collaborate with teams through operations and projects to drive the business forward by utilizing data and analytics. Candidate is an agent of change that demonstrates a focus on lean management principles and CI culture, innovation, customer-centric solutions, communication, world class culture, and automation.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA  

· Administer the acquisition of used vehicles from trade notification to payment release, serving as the key contact to Daimler Truck North America’s largest fleet customers and dealer network: providing training and coordinative support as needed to effectively facilitate trades.

· Review trade contracts at time of vehicle turn-in notification, ensuring vehicle is in compliance with trade terms and the acquisition process is executed in accordance with the contractual obligations.

· Collaborate cross-functionally with Daimler Truck Remarketing teams to ensure the acquisition, inspections and logistics processes are seamless and accurate.

· Work in close collaboration with Daimler Truck Financial Services to reconcile outstanding residual commitments.

· Develop and analyze Key Performance Indicator (KPI) reports for internal and external executive stakeholders, supporting a cultural focus on continuous improvement.

· Execute regular operational audits to ensure effective controls are in place and maintained in compliance with corporate policies.

· As needed, work with the Sales Support team to process requests from secondary market customers for truck purchases, bailments, and sales program credits.

· As needed, support the Inspection Manager/Sales Term team to process specific dealer requests related to coverages, vehicle registrations, and claims.

Knowledge You Should Bring

· Bachelor’s degree (with a focus in Business Administration or similar field) and 2-4 years of relevant experience, OR 6 years of experience in lieu of a degree, is required.

· Ability to work independently and solve problems of moderate complexity.

· Skilled in creating and presenting KPI reports to executive management.

· Proficiency using Microsoft Office tools (namely Excel and PowerPoint).

· Experience in customer relationship management.

· An attached resume is required.

Exceptional Candidates Might Have

· Intermediate level skills in data analytics and experience using self-service business intelligence reporting tools, such as Microsoft Power BI and Tableau.

· Experience leading projects.

· Knowledge of Continuous Improvement principles and applicable experience.

· Ability to pivot job tasks quickly and adaptable to an agile business environment.

· Demonstrated critical thinking and problem solving ability.

#LI-RR1 #LI-Hybrid

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Fort Mill, SC US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.