Order Entry Specialist

About Us:

How many companies can say they’ve been in business for over 179 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Toronto, Canada.

What’s the role?

Fulfills the function of preparing jobs with proper orders to go through the production line in a manner that will result in the job passing the first time through, as per the customer's demand.

Sound Interesting?

Here’s what you’ll do:

• Sorts incoming customer orders and establish proper priorities.
• Keys into the systems all required information from work orders (faxes, mail-in, phone-in orders)
• Reviews, edits, and categorizes online orders, confirming proper coding and data accuracy.
• Edits comments to the labs to ensure clear information is transmitted through the lab's processing system.
• Collects and maintains knowledge of product portfolio and coating combinations.
• Applies any special billing codes to ensure correct billing.
• Archives and processes redoes, assigning proper redo codes.
• Restarts escalated orders after researching and troubleshooting.
• Places frame orders with Frame Suppliers for our lens package orders.
• Sends frame back-order updates to the sales team.
• Follows up on back orders and replacement frames.
• Transmit outsourced glass orders, specialty jobs, mirrors and premium 1.74 index material jobs to outsource lab though our internal systems.
• Runs archive reports
• Records hourly processing numbers
• Monitors E-mail and Interoffice communication system
• Other duties as required.

Do you qualify?

• High School Diploma, some college preferred.
• Two to three years experience in order entry preferably in the optical industry
• Must be proficient in the use of Excel and Word
• Ability to enter information in the internal system or other SAP based software accurately
• Ability to process orders swiftly to avoid bottlenecks
• Ability to recognize missing or invalid information on work orders
• Good communication skills
• Ability to work under pressure and multitask
• Knowledge of lens availabilities and troubleshooting ordering issues within systems.
• Good understanding of lab entry systems to perform various tasks.

The annual pay range for this position is $38,000 – $48,000

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus or sales commissions. 

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• RPP
• Employee Assistance Programs
• Paid time off including vacation, personal, and sick days
• The list goes on!

Your ZEISS Recruiting Team:

Jo Anne Mittelman

As part of our recruitment process, we currently do not use Artificial Intelligence (AI) to assess applications or make hiring decisions. This job posting is for an existing vacancy.

Accommodation

ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.