Oracle Functional Consultant

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

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Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

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Role ID – 2025-0365

Role Background

The NCI Agency (hereafter referred to as the “Purchaser”) is ongoing functional support for the NBAC Business Area for the FINS Service. This support will focus on ensuring continued L2 and L3 support for existing applications while also offering expert guidance and consultation on continuous improvement changes and ongoing projects when required.

Role Duties and Responsibilities

• Being responsible for the assigned business applications and services.
• Log and track support incidents using the helpdesk ticketing system. Ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels.
• Providing 2nd and 3rd line support to the assigned business applications, by responding to service requests, investigating and resolving incidents and problems, communicating solutions or advices to customers and users on changes and improvements based on best business practices.
• Contributing to the gathering, analysis, setup, design and documentation of new requirements and change requests.
• Developing and reviewing documentation such as requirements, definitions, functional and technical design documents, system specifications or other deliverables.
• Providing time estimates for the development and implementation of new requirements.
• Ensures full lifecycle tests of requests for change before they are presented to the user for user acceptance testing.
• Active contribution to relevant projects or service operation across Service Lines where integration is required.
• Participating/attending job-related conferences and trainings in order to keep the knowledge and expertise up-to-date.
• Escalate complex issues to vendor support or appropriate teams when necessary. Follow up on escalated issues to ensure timely resolution and user satisfaction.
• Providing briefings and presentations.
• Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions. Share knowledge and best practices with team members to improve overall service quality.
• Provide users with guidance and training on best practices for using Oracle EBS Applications. Promote self-service tools and resources to empower users and reduce support requests.
• Communicate effectively with users to understand their issues and provide clear instructions. Collaborate with IT teams to resolve issues and improve service delivery.

Essential Skills, Experience and Certifications

• experience with Oracle General Ledger, Accounts Payable, Accounts Receivable, Cash Management and Sub-Ledger Accounting;
• experience with E-Business Tax, Purchasing, and Fixed Assets business flows and setups plus their implications at General Ledger level;
• Experience with budget accounting (summary account, budgetary control configuration), encumbrance accounting, accrual accounting and experience of Public Sector accounting processes;
• Ability to perform a range of Financials associated duties (reconciliation, consolidation, revaluation);
• Understanding month-end and year-end processes of predefined sub-ledgers and General Ledger;
• Understanding all aspects of Finance related reporting, including but not limited to identification of appropriate standard reports and the development of any additional reports required;
• Thorough understanding of bank reconciliation process and use of electronic banking payment formats;
• Knowledge of and experience with all different finance approval workflows (Accounts Payable, Purchasing, General Ledger);
• Experience with tools that work close together with Oracle EBS like Appdefend, Wands, More4Apps Wizards is a must;
• Experience with Oracle EPM, APRO Invoice Automation and Kyriba is a plus;

Working Location

• Braine-l’Alleud, Belgium

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance