Optical Consultant

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:

Full time

Department:

Optical

All Locations:

1601 Washington Street, 20 Maverick Square – Cradock Building

Position Summary:

NeighborHealth is seeking an Optical Consultant to support the delivery of high-quality optical services across our clinic locations. This role is ideal for individuals interested in building a career in optical care while gaining hands-on experience in a supervised clinical setting.

The Optical Consultant will assist patients with frame selection, order processing, lens fabrication and general optical services while working under the direct supervision of a licensed optician. This role does not perform independent optical measurements and requires adherence to all scope of practice guidelines.

What You'll Do

The Optical Consultant supports the optical team by providing excellent customer service and assisting patients throughout the eyewear selection, ordering processing, and lens fabrication while working under supervision of a licensed optician.

The successful candidate will be able to perform the following responsibilities:

• Greet and assist patients in a professional, friendly, and culturally responsive manner
• Support patients in selecting frames based on style, fit, and prescription needs
• Educate patients on lens options, coatings, and insurance coverage
• Enter and process eyewear orders accurately in the system
• Verify insurance eligibility and benefits for optical services
• Assist with inventory management, including stocking and organizing frames
• Perform basic frame adjustments and repairs (as trained and permitted)
• Maintain cleanliness and organization of optical displays and optical labratory
• Collaborate with licensed opticians to ensure accurate and timely order completion
• Provide follow-up support for patients regarding orders, pickups, and concerns

• Must work under the supervision of a licensed optician at all times when performing optical duties
• Does not perform or independently take optical measurements (including PD, seg height, etc.)
• May assist in preparation for measurements but cannot finalize or verify them
• Ensure timely turnaround of eyeglass orders
• Escalates all clinical or prescription-related questions to a licensed optician

Career Growth and Development

This role offers a structured pathway toward optician licensure in Massachusetts. Optical Consultants gain hands-on experience while working under licensed opticians and are encouraged to pursue an Associate Degree in Opticianry, along with American Board of Opticianry (ABO) certification, National Contact Lens Examiners (NCLE), and the ABO Practical Certification (ABOP). Upon meeting state requirements through the Massachusetts Board of Registration of Dispensing Opticians, employees may advance into Licensed Optician roles with increased responsibility and career growth opportunities.

Other Duties:

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What You’ll Bring

• High school diploma or equivalent required
• 1–3 years of customer service or retail experience preferred
• Opticianry degree or optical experience is preferred
• Interest in pursuing a career in the optical field
• Strong interpersonal and communication skills, with the ability to build rapport with diverse patient populations
• Ability to work effectively in a team-based, fast-paced environment
• Strong attention to detail and organizational skills
• Basic computer proficiency (Microsoft Office and/or EMR systems preferred)
• Ability to handle sensitive and confidential information with professionalism
• Bilingual skills preferred (based on patient population needs)

Hour Rate:

Starting at $21.00 per hour, and up to $30.00 based on years of relevant experience.

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.