Operations Transformation Graduate

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

We’re looking for motivated and detailed oriented graduate to join our Operations Team dedicated to provide best in class support to our customers globally.

Our 2-year graduate program (undergraduate) will give you the opportunity to learn all aspects of transformation the business across multiple domains via three rotations of 8 months each

• Back Office Transformation
• Front Office Transformation and Customer Advocacy
• AI Led Transformation

Responsibilities

• Support digital, automation and AI initiatives related to document processing and record keeping tasks associated with customer accounts and build a thorough knowledge of products and services in the assigned area.
• Support digital, automation and AI initiatives related to how customer service teams resolve customer problems and respond to customer requests for information.
• Support digital, automation and AI initiatives related to entering of new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support.
• Learn to analyze data, identify trends and recommend improvements to improve the customer experience.
• Learn and gain knowledge in the area of banking & payment rules and regulations
• Collaborate with stakeholders from across Operations to help support streamline processes to enhance customer experience.

From day one, you'll make meaningful contributions to our business while developing your business acumen, sharpening your skills and growing your network. As a graduate you'll receive:

• Intentional, on-the-job learning supplemented with formal professional development
• Immersive experiences to build skills that are in demand today and in the future
• Transitional support catered to your unique needs as a student
• A cohort and network of peers, advisors and senior leader advocates
• Social and volunteer events that build meaningful connection

Who we’re looking for

We’re looking for intellectually curious and creative thinkers who can think on their feet and thoughtfully react to a changing market.

Core Bahaviours

• Collaboration – Build partnerships and promote a culture of teamwork.
• Customer Centricity – Build strong customer relationships and deliver customer centric solutions.
• Drive for Results – Hold self and others accountable to consistently achieve meaningful results.
• Ethics & Trust – Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity.
• Inclusion – Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.
• Risk - Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

Basic qualifications:

• Pursuing a Bachelor’s degree ideally in Business, International Business, or Economics with a target completion date of May 2025
• Excellent analytic skills with the ability to extract, collect, organize, analyze and interpret trends or patterns in complex data sets ​
• Project management skills, with ability to manage multiple tasks/projects and  deadlines simultaneously.
• Eager to learn and understand financial and payments markets
• English Level C1 - Request for English CV
• Ability to start graduate program on 1 Sept 2026

Preferred qualifications

• Strong written and verbal communication skills
• Excellent interpersonal skills 
• Strong in Excel and PowerPoint
• Attention to detail​

Location: Puławska 17, 02-515 Warszawa.

• The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

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Contract: Fixed Term Contract 2 years

This position is not eligible for visa sponsorship.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.