Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The role
As a dedicated Technician within the Howden CAP Credit & Surety team, you will assume a vital position, ensuring the seamless functioning and success of both the broking and operations teams. Your role will be instrumental in delivering efficient and high-quality support, enabling the team to provide exceptional service to clients and stakeholders. This is a dynamic opportunity to contribute to a fast-paced, collaborative environment where your organizational skills, attention to detail, and ability to manage complex tasks will have a tangible impact on the team's achievements and client satisfaction.
What you'll do
Navigate Howden systems and perform a high volume of accurate data entry, reporting and analysis.
Ownership of administration processes and support the operations team with ad-hoc tasks.
Organise and maintain records, files, and documentation with meticulous attention to detail.
Liaise with clients and underwriters to ensure any queries are resolved promptly
Liaise with Brokers and support with any operational tasks, including but not limited to; on-boarding entities, payment queries, licensing queries, credit control.
Provide support to overseas Brokers and local operations where required.
Collaboration with the IBA (finance) team to support brokers with cash collection and account queries
Respond to market and third party queries as appropriate
Maintain trackers
Support with ad-hoc projects
Demonstrate operational excellence and be a catalyst for increased efficiency
Who we're looking for
Evidence of good business writing and soft skills
Competent IT skills, including but not limited to Microsoft Word, Excel and PowerPoint
Ability to accurately plan, manage and prioritise a high volume of administration tasks in a timely manner
Pro-active and reliable team player with the ability to exercise good judgment
Strong communicator with the ability to establish good working relationships with brokers, management and clients
Receptive to change
Ability to work independently and use initiative
Resilient and calm under pressure
A desire to build a career within the insurance industry
Experience gained in an administration or customer service role
Willingness to challenge the status quo and demonstrate initiative
GCSE’s (or equivalent) including English and Maths
A level Grade A-C (or equivalent)
Cert/ACII qualified (or a willingness to complete)
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent