Operations Support Representative - BOSH

The Operations Support Representative Senior supports Back Office / Special Handling (BOSH) functions across the enterprise, with a primary focus on delinquency-related activities including Charge Off, Settlements, Borrowers Assistance, and administrative account maintenance. This role is designed to allow team members to perform multiple BOSH functions based on business needs, volume, and priorities while ensuring accuracy, compliance, and timely completion of work.

A strong understanding of policies and procedures, attention to detail, adaptability, and the ability to work across multiple systems and workstreams are essential for success in this role.

In the Role

• Support delinquency-related processes including Charge Off, Settlements, Modifications, Deferments, and Close Short activities in accordance with policy and regulatory requirements.
• Review, decision, and process accounts requiring special handling (e.g., POA, C&D, deceased accounts, third‑party authorizations).
• Process account maintenance tasks such as payment adjustments, reversals, maturity date updates, and related documentation.
• Manage and support mailroom, document intake, DQM, OneExchange, scanning, and customer service email queues as assigned.
• Review and analyze account data and reports across multiple systems (e.g., CLASS, ELF, DVI) to determine eligibility, accuracy, and next steps.
• Prepare and process required documentation including Affidavits, Allonges, Settlement letters, and other account‑related correspondence.
• Communicate with internal departments and branch locations to resolve account issues and ensure timely completion of requests.
• Ensure adherence to state and federal compliance requirements, operational risk controls, and company policy.
• Complete ad‑hoc reviews and additional BOSH tasks as assigned by management.
• Accurately track productivity and maintain a positive, collaborative work environment.

Requirements

• High School Diploma or GED required
• Proficiency with Microsoft Office (Excel, Word, Outlook, Adobe PDF)
• Strong organizational, time management, and multitasking skills
• High attention to detail with a focus on accuracy and compliance
• Effective verbal and written communication skills
• Ability to adapt quickly to new processes, systems, and shifting priorities
• Ability to manage multiple concurrent workstreams and meet deadlines
• Financial services, lending, operational support, or customer service experience preferred
• Availability to work based on business needs, including potential extended hours, weekends, or holidays

Location - London, KY - onsite

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time 
• And more

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.