Arriva

Operations Support Assistant

Gillingham Bus Depot Full time

Garage Support Assistant

Job Summary

The Garage Support Assistant provides essential administrative and operational support to the garage management and operations team, helping to ensure the smooth, safe, and efficient running of daily depot activities.

Salary - £27,000

40 hours, over 5 days a week

Key Responsibilities

Administrative Support

  • Manage and process garage documentation, including vehicle defect report cards

  • Carry out accurate data entry and support the preparation of management reports

  • Maintain organised and up-to-date records in line with company procedures

Operational Assistance

  • Raise requisitions where required and ensure accurate record keeping

  • Maintain and reconcile cash reports

  • Assist with ticket machine repairs and support operational compliance

Communication & Coordination

  • Act as a first point of contact for internal enquiries

  • Liaise with drivers, engineering staff, and other departments to ensure effective communication and workflow

Health & Safety

  • Adhere to all company health and safety policies and procedures

  • Assist in maintaining a clean, tidy, and safe working environment within the garage

General Support

  • Undertake additional duties as required by garage management to support overall depot operations

Skills, Experience & Qualifications

Education

  • GCSEs (or equivalent) in English and Mathematics are desirable

Experience

  • Previous experience in an administrative or support role is desirable

  • Experience within transport, logistics, or a similar operational environment is advantageous

Skills

  • Proficient in basic computer applications (e.g. Microsoft Office Suite)

  • Experience using industry-standard allocation systems (desirable)

  • Strong communication and interpersonal skills

  • Ability to work effectively in a fast-paced environment and as part of a team

  • A proactive, organised, and methodical approach to work

Attributes

  • Reliable, punctual, and demonstrates a strong work ethic

  • A full valid UK driving licence is desirable

  • Category D entitlement is advantageous but not essential