Kafene

Operations Supervisor

Guatemala City Full Time
Kafene is revolutionizing the lease-to-own space. We're the point-of-sale powerhouse making flexible lease-to-own accessible to everyone—prime and non-prime customers alike. Our secret weapon? Cutting-edge AI and machine learning that analyzes 20,000+ data inputs in real-time, empowering retailers across furniture, appliances, electronics, tires, and durable goods to say "yes" to more customers.

The numbers tell our story: over $400 million in sales and counting. But we're just getting started.
Our 150-person team spans NYC headquarters, Wilmington, and remote talent across the nation—all united by a culture that thrives on collaboration, innovation, and genuine support. We don't just talk about great workplace culture; we deliver it. That's why Built In named us a Startup to Watch and Forbes recognized us as one of the Best Startup Employers.

Ready to be part of the fintech revolution? Join us.

Kafene is seeking a Collections Supervisor to lead a high-performing team responsible for driving timely and effective recovery of outstanding accounts. This role combines hands-on leadership with strategic problem-solving — you’ll monitor performance metrics, coach and motivate collectors, and develop initiatives to improve collection rates and reduce delinquency. The ideal candidate brings strong communication skills, proven experience managing a team in collections or customer service, and a deep understanding of compliance standards and collection best practices. This is an opportunity to make a direct impact on Kafene’s operational excellence while fostering a motivated, customer-first culture. Bilingual proficiency is highly preferred.