Operations Specialist, Supply & Growth

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What drives our operations? Our partners! We are looking for an Operations Specialist to join our Supply & Growth squad in Lithuania.

</text> </gh-intro> <gh-about-us> <title>About us</title> <text>

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

</text> </gh-about-us> <gh-role-detail> <title>About the role</title> <text>

About the Role
We are looking for an Operations Specialist to join our Supply & Growth squad in Lithuania. In this role, you will be the engine behind our supply acquisition and engagement efforts.

You will have a direct, tangible impact on our daily operations, ensuring that our growth programs are executed with precision. We need someone who is as comfortable diving into a conversion funnel as they are speaking with independent partner drivers on the ground to understand their challenges and motivations.

Reporting to the Supply & Growth Operations Manager, you will execute the programs and processes that drive our supply-side growth. Your primary focus will be on the end-to-end acquisition funnel—onboarding new partners and keeping them engaged.

This is a hands-on, high-ownership role. You will be responsible for reading funnel indicators, identifying where partners are dropping off, and taking immediate action to fix it.

This position requires a rare mix of analytical thinking and interpersonal skill; you will spend your time both behind a screen analyzing performance and in the field gathering ground-level insights.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role ranges from 3000€ to 3600€ and will depend on your skills, knowledge, and experience.

</text> </gh-role-detail> <gh-responsibilities> <title>Your daily adventures will include:</title> <bulletpoints>

• <point>Funnel Ownership: Monitor and analyze the partner acquisition funnel in real-time. You will identify conversion drop-offs and take decisive action to address them without waiting for direction.</point>
• <point>Process & Tool Optimization: Build and improve the operational infrastructure that supports our programs—from lead tracking and conversion workflows to performance reporting.</point>
• <point>Field Engagement: Engage directly with independent partner drivers to gather feedback and understand friction points. You will act as a credible and persuasive ambassador for Bolt’s programs.</point>
• <point>Partner Management: Cultivate trust-based relationships with external partners, acting as their primary operational contact and ensuring that all parties deliver on their commitments.</point>
• <point>Team Oversight: Manage outsourced teams, setting clear productivity indicators and evaluating their effectiveness in hitting acquisition targets.</point>
• <point>Driver Value Proposition: Support the development of local initiatives that strengthen our offering to partners and improve long-term retention.</point>
• <point>Performance Tracking: Set up and monitor key performance indicators (KPIs). You will proactively surface opportunities and flag operational risks before they impact our growth.</point>
• <point>Competitive Intelligence: Monitor competitor activity and collect benchmark data to ensure our offering remains the most compelling in the market.</point>

</bulletpoints> </gh-responsibilities> <gh-requirements> <title>About you:</title> <bulletpoints>

• <point>Experience: 2+ years in an operations role, preferably in a fast-paced environment where you’ve had to balance ground-level execution with analytical review.</point>
• <point>Communication: Fluent in Lithuanian and English. You are a natural communicator who can adapt your style whether you are presenting a data report or speaking with a skeptical partner at one of our hubs.</point>
• <point>Analytical Skills: Strong numerical skills and high proficiency in Google Suite (Sheets/Docs). You are confident using data to inform your daily actions.</point>
• <point>Proactive Mindset: You are "street-smart" and resourceful. You don’t need a playbook for every situation—when a process isn't working, you find a way to fix it.</point>
• <point>Hands-on Ownership: You hold yourself accountable for results, not just tasks. No job is too small if it helps us hit our growth targets or improves the partner experience.</point>
• <point>Adaptability: You thrive in a role that changes daily, moving between office-based analytical work and field-based engagement with ease.</point>

</bulletpoints> </gh-requirements> <gh-perks> <title>Why you’ll love it here:</title> <bulletpoints>

<point>Play a direct role in shaping the future of mobility.</point>
<point>Impact millions of customers and partners in 600+ cities across 50 countries.</point>
<point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
<point>Accelerate your professional growth with unique career opportunities.</point>
<point>Get a rewarding salary package that lets you focus on doing your best work.</point>
<point>Enjoy the flexibility of working in a hybrid mode.</point>
<point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location.</text>

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